Broker Support

2 months ago

London, Greater London, United Kingdom Guy Carpenter Full time

We are seeking a highly motivated and detail-oriented individual to join our team as a Broker Support Specialist. In this role, you will provide essential support to our brokers, ensuring smooth operations and exceptional customer service. You will play a crucial role in assisting brokers with administrative tasks, managing client accounts, and facilitating the overall brokerage process.

What can you expect?

  • You will be providing technical support to clients, account executives and brokers for Guy Carpenter's market leading non-marine retro and treaty portfolio.
  • You will be responsible for a range of operational support activities throughout the reinsurance placement process, including the preparation of all types of documentation.
  • We would like you to participate in client, reinsurer and team meetings, and have an active support role in the growth of our business.

What's in it for you?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive benefits package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, gym membership, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

  • Help account executives and brokers with the preparation of submissions and other placement exhibits.
  • Control the contract drafting process and the production of final contract documentation.
  • Monitor all ongoing placement transactions and contractual requirements.
  • Have a working knowledge of front-end broking systems (OpenTWINS).
  • Build a strong relationship with our service teams to ensure timely processing, credit control and resolution of queries.
  • Have a strong working knowledge of premium accounting, claims and proportional treaty administration.
  • Working with our global offices in Bermuda, Far East and Europe
  • Mentor and provide on the job training to junior members of the broker support team.

What you need to have:

  • Treaty reinsurance experience from dealing with London and International markets.
  • Knowledge of policy wordings and the ability to draft bespoke policy forms when required.
  • Ability to prioritise workload.
  • Good communication and interpersonal skills – both oral and written.
  • Ability to work under pressure.
  • Excellent numerical skills.
  • Problem solving skills.
  • Negotiation and influencing skills.
  • Be organised with excellent attention to detail.
  • PC Literacy to include Microsoft Office Applications including Excel.

What makes you stand out?

  • Ability to provide a consultative service.
  • Exceptional relationship management skills and evidence of building relationships.
  • Excellent presentation skills and ability to influence decisions at all levels.

GUY CARPENTER

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

#hybridworking #flexibleworking #reinsurance #hiring #recruiting

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