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Guest Experience Manager

4 months ago

London East, United Kingdom The Gantry London – Curio Collection by Hilton Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER AT THE GANTRY LONDON CURIO COLLECTION BY HILTON.

What you'll be doing...

Reporting to the F.O. Manager, you can expect your working day to include the following.

Greeting and checking in guests as they arrive.
Providing guests with quality service prior to and throughout their stay
Managing reservations
Responding to all guests' requests, problems and complaints in a courteous and efficient manner
Providing guidance and training to new staff members

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Experience Manager, you will need the following qualities and skills.

We are looking for someone with exceptional verbal and communication skills, able to provide a 5* experience through a personalised guest journey.

You ideally are a hospitality professional who has worked in a Front Office role, who has a positive can-do attitude, acts as a liaison with other departments, and has excellent attention to detail. Experience in ONQ is advantageous but not essential.

This is a hands-on role and the successful applicant must be able to multi-task, anticipate guests' needs, support the Front of House operation and use up-selling techniques to promote hotel services and facilities and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days of holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact

#LifeatRBH