Current jobs related to Assistant Manager, Front Desk - London, Greater London - Marriott

  • Assistant Manager, Front Desk Operations

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Park Tower Knightsbridge, a Luxury Collection Hotel. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and...

  • Assistant Manager, Front Desk Operations

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Park Tower Knightsbridge, a Luxury Collection Hotel. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and...

  • Front Desk Supervisor

    4 days ago

    London, Greater London, United Kingdom Aire Ancient Baths Full time

    AIRE is seeking a skilled Front Desk Supervisor to support our site in London.Your primary responsibility will be to assist the Front Desk Manager in coordinating reception activities and supervising the team.As a Front Desk Supervisor, you will contribute to the development of front desk protocols in line with AIRE's current standards.You will be...

  • Front Desk Supervisor

    4 days ago

    London, Greater London, United Kingdom Aire Ancient Baths Full time

    AIRE is seeking a skilled Front Desk Supervisor to support our site in London.Your primary responsibility will be to assist the Front Desk Manager in coordinating reception activities and supervising the team.As a Front Desk Supervisor, you will contribute to the development of front desk protocols in line with AIRE's current standards.You will be...

  • Front Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Il Gattopardo LTD Full time

    Job Title: Front Desk ManagerWe are seeking a highly skilled and charismatic Front Desk Manager to join our prestigious team at Il Gattopardo LTD.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front-of-house operations, and creating memorable experiences for our guests.Key Responsibilities:Greeting...

  • Front Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Il Gattopardo LTD Full time

    Job Title: Front Desk ManagerWe are seeking a highly skilled and charismatic Front Desk Manager to join our prestigious team at Il Gattopardo LTD.Job Summary:The Front Desk Manager will be responsible for providing exceptional customer service, managing front-of-house operations, and creating memorable experiences for our guests.Key Responsibilities:Greeting...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Grafton Recruitment Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Grafton Recruitment. As a key member of our administrative team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Front Desk Operations: Manage the front...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Grafton Recruitment Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Grafton Recruitment. As a key member of our administrative team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Front Desk Operations: Manage the front...

  • Front Desk Supervisor

    3 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Front Desk SupervisorAs a Front Desk Supervisor at Accor Hotels, you will be responsible for ensuring the smooth and efficient daily operation of the Front Desk, providing exceptional service to hotel guests and visitors, and maintaining the highest standards of hospitality.Key Responsibilities:Handle guest inquiries, messages, and phone calls in a...

  • Front Desk Supervisor

    3 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Front Desk SupervisorAs a Front Desk Supervisor at Accor Hotels, you will be responsible for ensuring the smooth and efficient daily operation of the Front Desk, providing exceptional service to hotel guests and visitors, and maintaining the highest standards of hospitality.Key Responsibilities:Handle guest inquiries, messages, and phone calls in a...

  • Front Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Mövenpick Hotel Jumeirah Beach. As a key member of our front office team, you will be responsible for supervising and leading a team of front desk associates, ensuring seamless daily operations, and providing exceptional guest experiences.Key...

  • Front Desk Representative

    5 hours ago

    London, Greater London, United Kingdom Standard International Management, LLC. Full time

    Join Our Team as a Night Front Desk AgentWe are seeking a highly skilled and customer-focused Night Front Desk Agent to join our exceptional front office team at The Standard, London. As a Night Front Desk Agent, you will be responsible for providing unparalleled levels of hospitality to our guests, ensuring a seamless arrival and departure experience, and...

  • Front Desk Representative

    2 hours ago

    London, Greater London, United Kingdom Standard International Management, LLC. Full time

    Join Our Team as a Night Front Desk AgentWe are seeking a highly skilled and customer-focused Night Front Desk Agent to join our exceptional front office team at The Standard, London. As a Night Front Desk Agent, you will be responsible for providing unparalleled levels of hospitality to our guests, ensuring a seamless arrival and departure experience, and...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Mercure Hotel Bloomsbury Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Leader to join our team at Mercure Hotel Bloomsbury. As a Shift Leader, you will be responsible for the day-to-day running of the front desk, ensuring seamless operations and exceptional customer service.Key ResponsibilitiesFront Desk Operations: Manage the front desk team, oversee check-in and...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Mercure Hotel Bloomsbury Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Leader to join our team at Mercure Hotel Bloomsbury. As a Shift Leader, you will be responsible for the day-to-day running of the front desk, ensuring seamless operations and exceptional customer service.Key ResponsibilitiesFront Desk Operations: Manage the front desk team, oversee check-in and...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Grafton Recruitment Full time £35,000

    Job OpportunityFront Desk Receptionist£35,000 per annumGrafton RecruitmentWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Grafton Recruitment. The ideal candidate will be responsible for providing exceptional customer service and administrative support to visitors and staff.Key Responsibilities:Greeting and...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Grafton Recruitment Full time £35,000

    Job OpportunityFront Desk Receptionist£35,000 per annumGrafton RecruitmentWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Grafton Recruitment. The ideal candidate will be responsible for providing exceptional customer service and administrative support to visitors and staff.Key Responsibilities:Greeting and...

  • Front Desk Ambassador

    7 days ago

    London, Greater London, United Kingdom The Standard London Full time

    {"h2": "Front Desk Agent Role at The Standard London", "p": "At The Standard London, we're on the lookout for unique individuals who bring a fresh perspective to our team. As a Front Desk Agent, you'll be the face of our hotel, providing an unparalleled level of hospitality to our guests. Your mission is to create an environment that delights, excites, and...

  • Front Desk Ambassador

    6 days ago

    London, Greater London, United Kingdom The Standard London Full time

    {"h2": "Front Desk Agent Role at The Standard London", "p": "At The Standard London, we're on the lookout for unique individuals who bring a fresh perspective to our team. As a Front Desk Agent, you'll be the face of our hotel, providing an unparalleled level of hospitality to our guests. Your mission is to create an environment that delights, excites, and...

  • Front Desk Coordinator

    1 week ago

    London, Greater London, United Kingdom Standard International Management, LLC. Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Standard in London. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key ResponsibilitiesCustomer Service: Provide warm and welcoming...

Assistant Manager, Front Desk

4 months ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an Assistant Manager, Front Desk to join our team.

As Assistant Manager, Front Desk you will:

Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Key tasks you will carry out:

Supporting Management of Front Desk Team


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Encourages and building mutual trust, respect, and cooperation among team members.


• Serves as a role model to demonstrate appropriate behaviors.


• Supports all day-to-day operations.


• Understands employee positions well enough to perform duties in employees' absence.


• Coaches, counsels, and encourages employees.


• Handles employee questions and concerns.


• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.


• Guides daily Front Desk shift operations.


• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize, and accomplish your work.


• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.


• Strives to improve service performance.


• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.


• Supervises same day selling procedures to maximize room revenue and property occupancy.


• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Sets a positive example for guest relations.


• Empowers employees to provide excellent customer service within guidelines.


• Handles guest problems and complaints seeking assistance from supervisor as necessary.


• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies


• Implementing the customer recognition/service program, communicating and ensuring the process.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Ensures employees have the proper supplies and uniforms.


• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities


• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Provides feedback to individuals based on observation of service behaviors.


• Participates in an ongoing employee recognition program.


• Conducts training when appropriate.


• Participates in the employee performance appraisal process.

Additional Responsibilities


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluating results to choose the best solution and solve problems.


• Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.


• Performs all duties at the Front Desk as necessary.


• Understands the functions of all other operations departments.


• Complies with loss prevention policies and procedures.

What we're looking for:

You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you

In return for your hard work, we give you...

  • Service Charge
  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • £5 breakfast when staying in any of our European hotels
  • Discounted food & drink in restaurants and bars at Marriott International hotels
  • Discounts for your friends and family
  • 28 Holiday days (increasing with length of service)
  • Paid breaks and free meals on duty
  • Employee Assistance Program
  • Company Pension Scheme
  • Cycle to Work and EyeCare schemes
  • Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
  • Wellness and mental health programmes
  • Amazing staff parties & activities
  • Length of Service and monthly recognition awards and gifts
  • World class training and development
  • Unlimited career opportunities (internationally and locally)
  • much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.