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Client Support Advisor

4 months ago

Nottingham, Nottingham, United Kingdom Harper Recruitment Full time

Client Support Advisor x 3
11.86 per hour
Nottingham / Hybrid working
Monday - Friday 9am-5pm
Start date: ASAP

Temporary contract until 28th June

Harper Recruitment Group are working in partnership with a leading financial services organisation based in Nottingham City Centre. We are looking for 3 Client Support Advisors to build relationships and deliver high quality client service.

What will the role involve?

  • Handling calls and emails with Clients to assist them in improving their data quality
  • Providing an excellent experience for all Clients whilst working to timescales and productivity benchmarks
  • Recording all contact notes accurately into the CRM system
  • Producing correspondence and confirmation via email
  • Adhering to company processes and guidelines at all times
  • Using Microsoft Excel
  • Following GDPR at all times
  • Other administrative / client support duties as required

Who are we looking for?

  • Excellent attention to detail
  • Proven customer service/admin experience
  • Ability to multi-task and adapt
  • Strong communication skills both written and verbal
  • Microsoft Excel basics and formulas eg v-lookups

Company Perks:

  • Hybrid working - Mondays & Wednesday in the office, rest from home (option to work fully office based if preferred)
  • Free lunch provided on Mondays & Wednesdays
  • Modern and friendly office environment
  • No hot desking, you will have your own desk in the office

To apply, submit your CV today