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Client Relationship Advisor
2 months ago
Job Summary:
We are seeking a strong Customer Service Advisor to join our client's team as a key customer-facing role. As a Customer Service Advisor, you will be responsible for assisting our client's clients' and their customers in finding the right solution to their queries.
Key Responsibilities:
- Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
- Assist our clients' customers with their general queries.
- Make outbound calls to our client's customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company agreed quality framework.
- Drive own performance to achieve required.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
About CCR Recruitment Group:
CCR Recruitment Group is a specialist recruitment agency that provides high-quality recruitment services to a range of clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
