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Customer Relations Manager

4 months ago

Middlewich, Cheshire East, United Kingdom The Hammond Recruitment Group Full time

Job Opportunity:
Customer Relations Manager

Location:
Middlewich, Cheshire

Salary: 35,000+ per annum


We are a leading automotive service provider in the Middlewich area, seeking a dynamic and experienced Customer Relations Manager to join our team.


Key Responsibilities:
Develop and maintain strong relationships with customers, ensuring their needs and expectations are met.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Oversee customer service processes and ensure consistent delivery of excellent service.
Work closely with the sales and service teams to enhance customer satisfaction and loyalty.
Implement customer service strategies and initiatives to drive continuous improvement.
Monitor and report on customer satisfaction metrics and identify areas for improvement.

Requirements:
Proven experience in the automotive industry
Strong communication and interpersonal skills.
Ability to handle challenging situations with professionalism and empathy.
Excellent organizational and problem-solving abilities.
Proficiency in customer relationship management (CRM) software.
Ability to work effectively in a fast-paced environment.

Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.