Customer Service Representative

7 days ago

Middlewich, Cheshire East, United Kingdom NHS Full time

{"h1": "Customer Service Executive", "p": "At InHealth Intelligence, we are seeking a skilled Customer Service Executive to join our team in our Lung Screening department. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, conducting thorough telephone screenings, and coordinating appointments with our dedicated Lung Health Nurses.

Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. Through telephone screening, we assess our patients' risk of developing lung cancer and schedule them for a CT scan if necessary.

As a Customer Service Executive, your role will involve:

* Arranging and undertaking telephone triage appointments to establish risk scores and eligibility for further appointments
* Maintaining accurate data on internal systems for reporting purposes
* Ensuring observation of robust quality assurance measures to meet national standards
* Educating patients on the importance of patient confidentiality and data protection
* Maintaining a keen eye for detail with relation to data administration

If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

**About Us**

InHealth Intelligence is part of the InHealth Group, the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver high-quality tests, scans, assessments, and procedures.

**What We Offer**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and reward for outstanding performance

If you are interested in this exciting opportunity, please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you"}

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