Customer Service Representative

2 weeks ago

Middlewich, Cheshire East, United Kingdom S4 Personnel Limited Full time
Job Title: Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at S4 Personnel Limited. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our clients, providing support and assistance via phone and email.

Main Responsibilities:
  • Provide excellent customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with our team to achieve customer satisfaction and resolve complex issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to clients.
  • Utilize strong communication and interpersonal skills to build rapport with clients and colleagues.
  • Meet or exceed performance metrics and targets, ensuring high levels of customer satisfaction and loyalty.
Requirements:
  • Previous experience in a customer-facing role, preferably in a call center or service desk environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues.
  • Ability to work in a fast-paced environment, meeting deadlines and prioritizing tasks effectively.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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