Customer Service Representative
4 days ago
Job Summary:
S4 Personnel Ltd is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to patients over the phone and via email.
Main Responsibilities:
- Provide excellent customer service to patients, responding to their queries and concerns in a timely and professional manner.
- Work in a busy environment, handling multiple calls and emails simultaneously.
- Use strong communication skills to build rapport with patients and resolve issues efficiently.
- Collaborate with the team to achieve customer satisfaction goals.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
- Previous experience in a customer-facing role, preferably in a telephone-based environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think critically.
- GCSE Maths Grade 4 and above/Grade C and above.
What We Offer:
- A competitive hourly rate.
- The opportunity to work with a well-established organization.
- Ongoing training and development to improve customer service skills and knowledge.
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