Customer Service Representative

2 months ago


Middlewich, Cheshire East, United Kingdom InHealth Group Full time

About InHealth Group

InHealth Group is a leading provider of diagnostic and healthcare solutions, working collaboratively with the NHS to deliver high-quality tests, scans, assessments, and procedures. Our aim is to make healthcare better for patients by leveraging our expertise and technology to drive innovation and excellence.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Executive to join our team at InHealth Group. As a key member of our Lung Screening department, you will be responsible for providing exceptional patient care and support, ensuring seamless coordination of appointments and services.

Key Responsibilities

  • Conduct thorough telephone screenings to assess patient risk and eligibility for further appointments
  • Arrange and coordinate appointments at conveniently located clinics, ensuring patient needs are met
  • Respond to patient inquiries and concerns, providing clear and concise information
  • Maintain accurate data on internal systems for reporting purposes
  • Ensure compliance with national standards and quality assurance measures

Requirements

  • Experience in patient care or customer-facing roles
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and data administration skills
  • Understanding of patient confidentiality and data protection

About You

We are looking for a dedicated and empathetic individual who is passionate about delivering exceptional patient care. If you have a strong background in patient-facing roles and a commitment to excellence, we encourage you to apply for this exciting opportunity.



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