Customer Service Representative
4 weeks ago
Silver Arrow Recruitment is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for managing key customer accounts, dealing with enquiries, and processing customer orders.
Key Responsibilities:
- Manage key customer accounts and provide exceptional customer service
- Process customer orders and ensure timely delivery of products
- Work closely with internal planning teams to ensure smooth operations
- Provide daily, weekly, monthly, and quarterly reports for all customers
- Deal with customer complaints and resolve issues efficiently
- Quality check each order and obtain delivery confirmations
- Provide general administrative support to the team
Requirements:
- Office-based customer service or administrative experience is required
- Previous experience of managing key customer accounts is highly desirable
- Excellent communication and IT literacy skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Potential for career development and growth
- 20 days holiday + bank holidays
- Healthcare scheme and pension scheme
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