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SIPP Technical Operations Director

2 months ago

London, Greater London, United Kingdom SEI1GLOBAL Full time

At SEI we value our employees and believe in driving growth through change. Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility.

The COO office is looking for an experienced SIPP Technical Operations Director to take responsibility for the day to day management of the new SEI SIPP Operator and SIPP Administration (in-house and outsource service) business.

This is a key role in our banking strategy in the UK, expanding our offering and responding to client and market needs.

Initial Engagement:

To initially act as the senior business lead for the delivery and implementation of the new SEI SIPP Operator and SIPP Administration business before taking on the day to day role of running the business (e.g. to provide leadership, technical input and operational guidance in relation to the:

› Design and implementation of the Business Plan

› Design and implementation of the SEI SIPP Product

› Design and implementation of the Business Operating Model

› Design and implementation of the IT Integrations and Business Processing

› Recruitment and implementation of the SIPP Administration Team

This is expected to be a c18-month project.

Role:

This role in the future may be classified as an SMF.

The SIPP Administration Team Manager will report directly to you.

As well as being responsible for the day-to-day SIPP operation you will also play a key role in:

› Assisting and developing the SIEL retirement strategy.

› Developing and enhancing existing solutions.

› Supporting the launch of new products.

› Contributing to product pricing and profitability.

Additionally, you will serve as the team and market unit's subject matter expert and will be helping to:

› Define new service offerings.

› Manage SIPP solution roadmaps and influence wider banking roadmap

› Support prospect/client agendas.

› Assist with the business case justification.

The position will have interaction with prospects and clients as well as SEI team including:

› Operations.

› Sales Teams.

› Relationship Management.

› Solutions

› Vendor Management

› Internal/external Technical Development teams.

Responsibilities:

You will be responsible for:

› Managing the SEI SIPP operation within the defined SEI risk and control framework to support the product and the in-house and outsourced SIPP administration function.

› Providing support and building subject matter expertise on SEIs retirement solutions:

o Efficient operating model

o Adherence to regulatory environment

o Management information and oversight tools

o Client reporting - print vendor and system generated documentation with view to digitization

o Oversight of third party vendors

o Service Level Agreements (SLAs)

› Providing technical and operational guidance and input to assist the solutions team:

o Ensure there is a forum for agile development by keeping development requirements updated and providing support to solutions managers

o Basic oversight of the Product Specifications and Service Guides at pre- and Post Development to highlight areas of potential change to the services.

o Gain a good understanding of SEI's approach to Agile (Mid-PSI, PSI Planning, Demos, Inspect and Adapt, Sprints, EST, UAT, etc)

o Build relationships across the location including the Asset Management and Institutional teams (Master Trusts, DC/DB pension schemes)

› Effectively communicating with key stakeholders including:

o Supporting the completion of RFPs, sales demonstrations and positioning of solutions within different business operating models

o Working with wider solutions and platform teams to build a network and ensure a clear view exists of the front to back service offering and the interactions between these services

o Assisting with testing and training of both internal and external resources in the front office solution offering

› All SIEL employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks. In addition, employees are responsible for completing all required Risk Management training.

Skills, Knowledge and Experience

What we need from you:

› Leadership skills and management experience.

› Significant pensions industry experience, especially SIPP, with an understanding of both the technical pension requirements as well as market knowledge

› Experience in outsourcing of Pension products and SIPP administration (participation in product user groups and initiatives (e.g. STAR))

› Experience in preparing and delivering reports highlighting options and recommendations

› Strong relationship & stakeholder management skills

› Strong commercial and budgetary understanding

› Knowledge of the investment processing industry including a good understanding of retail products

› Proven ability to manage multiple agendas and achieve results

› Project and change management experience, managing multiple stakeholders.

› Business writing skills

› Excellent communication and presentation skills

What we would like from you:

› Ability to make strategic decisions using data and sound judgement

› Positive attitude and intellectual curiosity

› Organisational and analytical skills

› Customer service and client management experience

› Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun - Please see our website for more information.

SEI is an Equal Opportunity Employer and so much more...

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit twice a week.

SEI Investments (Europe) Limited ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN