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Head of Community
4 months ago
About Our Client
My client is a rapidly growing Blockchain project, among the pioneers in its field, looking for a Head of Community (m/f/d) with a track record of success to join the growing team. There is already a strong existing community, yet, the client aims to expand his community strategy to foster user growth and support.
Job Description
Team Management: lead and manage the community team. Currently 6 members, to be expandedCommunity Building: nurture a vibrant and engaged community. Drive efforts that attract & onboard new members and support existing onesEngagement: encourage and facilitate discussions, debates, and knowledge sharing among community members. Organize events, workshops, and webinars to keep the community engagedCommunity strategy: identify key geographical markets and verticles, build out ambassador programs around itCommunication: serve as the mouthpiece for the community, providing open & transparent communication that fosters trust and participation. Understand the community's needs and pain points, provide updates, help to address issues & answer questions, and connect to resourcesModeration: moderate community channels (ie: Telegram, Discord) to ensure a respectful and inclusive environment, and mitigate against spam, trolls, and inappropriate behaviorContent Creation: create and share content that educates and informs the community, including blog posts, newsletters, videos, and social media contentSupport: Understand the issues & technical hurdles community members experience and liaise with other internal teams to unblock and support them, as well as integrate community feedback into future products/features/programs. Also help to amplify & evangelize great work being done within the community that can serve as an example for othersAnalytics and Reporting: monitor and analyze community engagement metrics, such as user activity, sentiment, and growth. Provide regular reports and insights that will drive the Foundation's decision making The Successful Applicant Accomplished technical community manager with years of relevant experience specifically centered around working with large scale web3 communities (large scale as in many thousands)Deep understanding and successful track record working with web3 communities - engaging with, supporting, and building themStrong technical aptitude enabling you to understand the needs & questions of community members and provide the necessary training, resourcing, supportProficient across online channels and forums with the ability to meet community members where they are, build trust, and foster strong relationshipsStrategic thinker with a hands-on approach to marketing tactics and execution. The ideal person will possess deep community & leadership experience and have the ability to operate immediately as part of a small initial org, with the ability to expand in both scope and leadership responsibility as the organisation growsExcellent communication & interpersonal skills and extremely sound judgement allowing you to simultaneously serve as a spokesperson for the project and moderator of the communitySubstantial working understanding of blockchain technologies, particularly the Ethereum ecosystem with the capability of communicating with both technical & non-technical audiences Adept at driving marketing strategies that target & engage different developer communities and a strong point of view on how to achieve this Location: European timezone What's on Offer Head of Community role with 6 direct reports, to be built out over timeOutstanding career prospects in a pioneering, growing organisationA role that combines hands-on mentality with strategic thinkingThe opportunity to make a true direct impactAttractive salary + tokens