Technology Supervisor

2 months ago


London, Greater London, United Kingdom HSH Management Services Full time

The Peninsula London is seeking an experienced Technology Supervisor to join our Technology Team. This role will be responsible for supervising the LV/AV Operations whilst proving Tier 1 and 2 support through the Technology Officers. This is an exciting opportunity for a well-rounded IT Supervisor to join the only hotel company in the world with its own extensive in-house Research & Development division, with a strong focus on innovation, guest experience and colleagues' self-development.

  • New build, ultra-luxury property incorporating next-generation technology systems
  • Market-leading remuneration, service charge and exceptional benefit package
  • Exceptional career growth opportunities with The Peninsula Hotel Group

Key accountabilities

  • Provide Tier 1 and 2 Technology (IT/ELV/AV) support to colleagues and guests in accordance with ITIL and luxury standards.
  • Support with ongoing maintenance, security, and availability of Technology infrastructure.
  • Supervise the Technology Team.
  • Ensure adoption and adherence to Group Technology Security Compliance

General requirements

  • Must have a minimum of 3 years of experience within similar positions supporting and providing 1st and 2nd tier technology support in fast-paced ITIL, dynamic and customer-facing environments.
  • Formal networking and server/desktop administration and service management certifications/training (i.e. CCNA, MCSE, ITIL) or equivalent experience.
  • Ability to remain calm under pressure with a strong sense of urgency, prioritising and organisational skills. Systematic troubleshooting and analytical skills.
  • Excellent customer support skills, with the ability to communicate technical information in an accessible style to non-technical colleagues.

At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.



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