IT Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom The Peninsula London Full time

IT Operations Supervisor

The Peninsula London is in search of a skilled IT Operations Supervisor to become a vital part of our Technology Team. This position entails overseeing the LV/AV Operations while delivering Tier 1 and 2 support through the Technology Officers. This is a remarkable opportunity for a versatile IT Supervisor to join a prestigious hotel group renowned for its in-house Research & Development division, emphasizing innovation, guest satisfaction, and professional growth for colleagues.

  • State-of-the-art, luxury establishment featuring advanced technology systems
  • Competitive salary, service charge, and an outstanding benefits package
  • Exceptional career advancement prospects within The Peninsula Hotel Group

Primary Responsibilities

  • Deliver Tier 1 and 2 Technology (IT/ELV/AV) assistance to staff and guests, adhering to ITIL and luxury service standards.
  • Assist in the ongoing upkeep, security, and reliability of Technology infrastructure.
  • Oversee the Technology Team.
  • Ensure compliance with Group Technology Security Standards.

General Qualifications

  • A minimum of 3 years of experience in similar roles providing first and second-tier technology support in fast-paced, customer-oriented environments.
  • Formal certifications or training in networking and server/desktop administration and service management (e.g., CCNA, MCSE, ITIL) or equivalent experience.
  • Ability to maintain composure under pressure, demonstrating strong prioritization and organizational skills. Proficient in systematic troubleshooting and analytical thinking.
  • Excellent customer service abilities, with the capacity to convey technical information in an understandable manner to non-technical colleagues.

Financial Benefits:

  • Attractive salary package
  • Generous service charge shared fairly among all staff
  • Life Insurance coverage
  • Enhanced employer contributions to pension plans

Health Benefits:

  • Medical cash plans that include optical and dental coverage
  • Improved maternity and paternity leave policies

Wellness Initiatives:

  • Modern facilities including a gym, fitness classes, relaxation areas, and nursing rooms
  • Colleague dining options featuring healthy and balanced meals available 24/7
  • On-site occupational health services and wellness education sessions

Additional Perks:

  • Discounts for high street and online shopping
  • Recognition and rewards programs
  • Uniform and work attire dry cleaning services

We look forward to reviewing your application and will reach out to suitable candidates directly.



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