Customer Support Administrator
1 month ago
Join the team today and play a pivotal role in building the Customer Support department, transforming and enhancing the consumer experience.
Our client is seeking an agile individual, full of ideas, ready to embark on this journey with them offering great company culture + opportunities to progress.
As part of a diverse, cross-functional Customer Support team, you will be empowered to have an immediate, meaningful impact and your responsibilities will include:
- Liaising with customers via email and telephone, assisting them with general finance operations queries
- Supporting customers through their application
- Communicating with departments ensuring all applications are completed correctly
- Acting as a point of referral and booking service for returns, cancellations, and taking details for refunds and other customer payment requests
- Being an escalation point for complaints
- Proven track record of achieving and exceeding customer service and productivity KPIs
- A strong customer service/experience/satisfaction experience background
- Experience within a fast-moving contact centre or equivalent
- Understanding of the customer journey and the importance of delivering great customer service is essential
- Excellent interpersonal, communication skills with strong customer service skills
- The ability to build and maintain strong relationships at all levels
- Well-organised with excellent attention to detail and the ability to multi-task
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250 Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
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