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Customer Support Supervisor
2 months ago
Are you enthusiastic about assisting others and delivering outstanding service? Do you aspire to be part of a dynamic team within a diverse setting for a fresh, innovative, and thriving organization? Join Sammons Recruitment Ltd and play a crucial role in developing the Customer Support Executive division, enhancing the consumer experience.
Your primary focus will be on customer care, ensuring they receive exceptional service.
You will be a proactive individual, brimming with ideas, ready to embark on this journey with us. Our client takes pride in providing top-tier service to their clientele. Become a member of our team and contribute to a company that values creativity, collaboration, and customer satisfaction.
Key Responsibilities:
- Delivering a premium service to all customers
- Collaborating with internal teams to ensure effective service delivery
- Assisting customers with returns and exchanges
- Ensuring all complaints are addressed for optimal outcomes for all parties
- Participating in various customer operations projects as needed
- Providing friendly, helpful, and efficient service to customers via various communication channels
Product Knowledge:
Stay informed about our products and services to offer accurate information and support to customers.
Team Collaboration:
Work closely with colleagues to ensure a seamless customer experience.
Feedback:
Collect and report customer feedback to facilitate continuous service improvement.
Qualifications:
- A genuine passion for assisting customers and delivering exceptional service
- Experience in a high-volume call center environment is highly advantageous
- A solid understanding of the customer journey and the significance of excellent service
- Strong interpersonal and communication skills with a focus on customer service
- A commitment to finding solutions that enhance performance and customer experience
Compensation:
Attractive salary package.
Training:
Comprehensive training provided to ensure your success in the role.
Career Advancement:
Opportunities for growth within the organization.
Benefits:
Competitive benefits package, including bonuses.
If you are passionate about delivering exceptional customer service in a busy office environment, this is your chance to develop and enhance your skill set while challenging the status quo.
We are committed to supporting and promoting diversity in the workplace and consider all applications on the basis of talent.
