Customer Support Administrator

3 weeks ago


Camberley, Surrey, United Kingdom sammons Full time
Customer Support Administrator

Are you looking to work in a dynamic environment where you can make a meaningful impact? We are seeking a Customer Support Administrator to join our team at Sammons in Camberley, Surrey.

About the Role

This is an exciting opportunity to play a pivotal role in building our Customer Support department, transforming and enhancing the consumer experience. As a Customer Support Administrator, you will be empowered to have an immediate, meaningful impact and your responsibilities will include:

  • Liaising with customers via email and telephone, assisting them with general finance operations queries
  • Supporting customers through their application
  • Communicating with departments ensuring all applications are completed correctly
  • Acting as a point of referral and booking service for returns, cancellations, and taking details for refunds and other customer payment requests
  • Being an escalation point for complaints
Requirements

To succeed in this role, you will possess the following abilities:

  • Proven track record of achieving and exceeding customer service and productivity KPIs
  • A strong customer service/experience/satisfaction experience background
  • Experience within a fast-moving contact centre or equivalent
  • Understanding of the customer journey and the importance of delivering great customer service is essential
  • Excellent interpersonal, communication skills with strong customer service skills
  • The ability to build and maintain strong relationships at all levels
  • Well-organised with excellent attention to detail and the ability to multi-task

Previous experience working within an office environment will be beneficial, however, if you have a passion for delivering excellent customer service working within a busy office environment this is your opportunity to learn and enhance your skillset.



  • Camberley, Surrey, United Kingdom sammons Full time

    Customer Support AdministratorAre you looking to work in a dynamic and diverse environment for a growing business in Camberley?We are seeking an agile individual to join our Customer Support team, transforming and enhancing the consumer experience. As part of a cross-functional team, you will be empowered to have an immediate, meaningful impact and your...


  • Camberley, Surrey, United Kingdom sammons Full time

    Customer Support AdministratorAre you looking to work in a dynamic and diverse environment for a growing business in Camberley?We are seeking an agile individual to join our Customer Support team, transforming and enhancing the consumer experience. As part of a cross-functional team, you will be empowered to have an immediate, meaningful impact and your...


  • Camberley, Surrey, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Account Administrator to join our team in Windlesham. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and ensuring the highest standards of service delivery.Key ResponsibilitiesCommunicate effectively with key account...


  • Camberley, Surrey, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Account Administrator to join our team in Windlesham. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and ensuring the highest standards of service delivery.Key ResponsibilitiesCommunicate effectively with key account...


  • Camberley, Surrey, United Kingdom Nurture Landscapes LTD Full time

    Due to exponential growth in our business, we have an exciting opportunity for a Key Account and Customer Experience Support Administrator who will join our existing team.About the RoleOur support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving any challenges that could impact...


  • Camberley, Surrey, United Kingdom Nurture Landscapes LTD Full time

    At Nurture Landscapes LTD, we are seeking a highly skilled Customer Support Account Administrator to join our team in Windlesham. As a key member of our support team, you will be responsible for delivering world-class service to our customers through effective communication and problem-solving.Aims of the RoleCommunicate effectively with key account...


  • Camberley, Surrey, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Key Account and Customer Experience Support Administrator. This exciting opportunity will involve working closely with our existing team based in Windlesham to deliver world-class service to our customers.The successful candidate will be responsible for communicating...


  • Camberley, Surrey, United Kingdom Hays Business Support Full time

    Key Accounts Support AdministratorYour new company is a leading organisation in the industry, renowned for delivering innovative products and services.Key Responsibilities:Effective communication with key account stakeholders through various channels.Management and support of allocated helpdesks and related portals.Preparation of quote logs for customer...


  • Camberley, Surrey, United Kingdom Hays Business Support Full time

    Key Accounts Support AdministratorYour new companyYou will be joining an outstanding organisation who lead their market sector and have a reputation for supplying the most advanced and innovative products and services in their industry.Effective Communication: Communicate effectively with key account stakeholders through various channels, including email,...


  • Camberley, Surrey, United Kingdom Hays Business Support Full time

    About the RoleHays Business Support is seeking a highly skilled Key Accounts Support Administrator to join their team. As a Key Accounts Support Administrator, you will be responsible for delivering world-class service to key account stakeholders through effective communication and problem-solving.Key ResponsibilitiesCommunicate effectively with key account...


  • Camberley, Surrey, United Kingdom Babcock International Group Full time

    Job Title: Administrative Support SpecialistAt Babcock International Group, we're working to create a safe and secure world, together. As a Technical Administrator, you'll play a vital role in providing administrative support across the Royal School of Military Engineering (RSME) Contract.The RoleYou'll be responsible for providing administrative support to...


  • Camberley, Surrey, United Kingdom Reed Full time

    Receptionist / AdministratorWe are seeking a highly skilled and versatile Receptionist / Administrator to join our team at Reed. The ideal candidate will be comfortable handling a variety of administrative tasks, adept with IT systems, and possess strong interpersonal skills.Key Responsibilities:Provide exceptional customer service as the first point of...


  • Camberley, Surrey, United Kingdom Reed Full time

    Receptionist / AdministratorWe are seeking a highly skilled and versatile Receptionist / Administrator to join our team at Reed. The ideal candidate will be comfortable handling a variety of administrative tasks, adept with IT systems, and possess strong interpersonal skills.Key Responsibilities:Provide exceptional customer service as the first point of...


  • Camberley, Surrey, United Kingdom Reed Full time

    Receptionist and Administrative OfficerWe are seeking a highly organised and compassionate individual to join our team as a Receptionist and Administrative Officer. This role is crucial in ensuring the smooth and efficient running of our day-to-day operations.Key Responsibilities:Reception Duties:Welcome and assist visitors, clients, and staff with...


  • Camberley, Surrey, United Kingdom Reed Full time

    Receptionist and Administrative OfficerWe are seeking a highly organised and compassionate individual to join our team as a Receptionist and Administrative Officer. This role is crucial in ensuring the smooth and efficient running of our day-to-day operations.Key Responsibilities:Reception Duties:Welcome and assist visitors, clients, and staff with...


  • Camberley, Surrey, United Kingdom Hays Business Support Full time

    Your new company is a leading organisation in their market sector, renowned for supplying innovative products and services. As a Customer Service Liaison, you will be responsible for communicating effectively with key account stakeholders through various channels, including Microsoft Teams.The successful applicant will need to have excellent engagement...

  • Sales Administrator

    1 month ago


    Camberley, Surrey, United Kingdom Mulberry Recruitment Full time

    Sales Administrator Job DescriptionOur client, a leading FMCG food related company based in Camberley, is seeking a skilled Sales Administrator to join their team. As a Sales Administrator, you will play a crucial role in supporting the sales team and ensuring the smooth operation of sales order processing.Daily ResponsibilitiesCommunicate with customers via...

  • Sales Administrator

    1 month ago


    Camberley, Surrey, United Kingdom Mulberry Recruitment Full time

    Sales Administrator Job DescriptionOur client, a leading FMCG food related company based in Camberley, is seeking a skilled Sales Administrator to join their team. As a Sales Administrator, you will play a crucial role in supporting the sales team and ensuring the smooth operation of sales order processing.Daily ResponsibilitiesCommunicate with customers via...

  • Sales Administrator

    4 weeks ago


    Camberley, Surrey, United Kingdom Mulberry Recruitment Full time

    Sales Administrator Job DescriptionOur client, a leading FMCG food related company based in Camberley, is seeking a skilled Sales Administrator to join their team. As a Sales Administrator, you will play a crucial role in supporting the sales team and ensuring the smooth operation of sales order processing.Daily ResponsibilitiesCommunicate with customers via...

  • Sales Administrator

    3 weeks ago


    Camberley, Surrey, United Kingdom Mulberry Recruitment Full time

    Sales Administrator Job DescriptionOur client, a leading FMCG food company based in Camberley, is seeking a skilled Sales Administrator to join their team. As a Sales Administrator, you will play a crucial role in supporting the sales team and ensuring the smooth operation of sales order processing.Key Responsibilities:Communicate effectively with customers...