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Business Analyst

3 months ago

London, Greater London, United Kingdom Marsh McLennan Full time

Marsh is a leading commercial insurance broker. The UK Placement function coordinates placement, product, and portfolio strategy across Marsh UK. This is achieved by working closely with insurers, technology providers and internal stakeholders across multiple client segments and practices. The Digital Transformation of Placement (broking) process and Policy Servicing activities is an essential component of the future placement strategy. This process is ongoing and is unlocking advanced data, revenue opportunities and efficiencies.

Role overview

We currently have an exciting opportunity for an experienced Business Analyst to drive the analysis of "As-Is" core business processes at Marsh, the definition of "To-Be" approaches, gather requirements for internal and external digital tools and roll out to different business units.

The Business Analyst will be part of Placement Operations Leader's team and will report to the Business Project Manager – Digital Placement.

If you are an experienced business analyst, if you have strong experience and understanding of insurance, if you have a passion for learning and an aptitude for innovation, and if you have a track record for successful implementation, this opportunity is for you.

What can you expect?

  • Exposure to a number of stakeholders within Marsh. You will be working closely with UK Divisional leaders and COOs, with Broking and Middle Office subject matter experts, whilst also working with central functions including Product, Marsh IT and Marsh Data Services.
  • You will have the opportunity to have a significant impact on Marsh digital placement strategy, uncloaking advanced data, revenue opportunities and efficiencies.
  • You will drive the mapping of existing processes and "To-Be" processes for Placement and Policy Servicing
  • You will play a key role in defining and evolving business product requirements for the new Marsh digital tools and their integration with external platforms.
  • You will work with business leaders and experts to roll out new Marsh digital tools and external platforms, which will progressively improve and replace the existing legacy systems.

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Work closely with the Placement Operations Leader to align delivery with overall placement strategy and prioritization.
  • Act as Business Analyst with responsibility for one or more work-streams within the UK Placement and Policy Servicing Transformation Value Stream
  • Work directly with business stakeholders and subject matter experts across different business units, segments and product lines
  • Running requirements and process mapping workshops and demos of internal and external tools
  • Documenting 'As Is' and 'To Be' processes from the initiation of insurance trading to the handover to back office team for invoicing.
  • Creating user guides, running UAT and providing user training.
  • Working closely with development teams, as well as the testing teams to ensure requirements are clear and understood.
  • Documenting data requirements and field mappings between systems.
  • Support the Business Project Manager – Digital Placement in managing, planning and steering the multi-year journey for Digital placement
  • Partner cross-functionally with Marsh IT colleagues, technical engineers, data engineers and analysts, external developers, technology vendors.
  • Link and collaborate with external parties including technical teams of the trading partners and London market trading platforms such as Whitespace and PPL
  • Remain updated on latest development on trading platforms, insurance market and data standards and relevant technology.
  • Contribute to the maintenance of the business requirements backlog
  • Escalate questions or issues to Business Project Manager – Digital Placement and Placement Operations Leader

What you need to have:

  • Strong relevant experience as BA / Lead BA
  • Prior insurance experience, including deep knowledge of the London insurance market
  • Experience on analysis and rollout of a core platform, ideally in B2B context
  • Good understanding of Product Management principles and Agile methodologies
  • Experience in early phase of agile product development – discovery phase, requirements gathering and refinement during sprints
  • Experience in Business Process Mapping using tools such as Visio and methodologies such as BPMN
  • Excellent oral and written communication skills
  • Creative problem-solving skills, self-organized, and process-driven.
  • Very strong attention on detail , complemented by an ability link details with the big picture
  • Great team player

What makes you stand out:

  • Experience on API integration.
  • Experience in on insurance broking process (quote and bind) processes in the London Market
  • Knowledge of core digital initiatives in the London Market (market wide initiatives and innovative trading / business models launched by insurers)

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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