Quality Oversight

1 week ago

Fareham, Hampshire, United Kingdom Zurich Insurance Company Ltd. Full time

Location: Fareham, Hybrid (other locations will be considered but must be commutable to Fareham weekly)

Salary: Up to £35,000 per annum (plus a comprehensive benefits package)

The opportunity:

A fantastic opportunity has arisen to join UK Finance Operations, as a Quality Technician. You will be responsible for co-ordinating and maintaining the Quality Assurance Framework completing oversight assurance on our offshore Quality Assurance teams. Ensuring audit and audit scope deliver a customer centric model that focuses on continuous improvement thus ensuring the best outcomes for all stakeholders and regulators.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Compliance

  • Embedding an operational quality framework within Finance Operations, covering assurance methodology, monitoring targets and feedback for all our business partners.
  • Assess, evaluate, and report on the quality of process in accordance with the Quality framework and contractual requirements.
  • Complete oversight testing in accordance with the Controls framework, working to remediate any required action plans and improve the overall performance.
  • Ensure functional adherence to regulatory and governance requirements throughout the audit review process to ensure that all information and data is complies with data protection rules and regulations.

Reporting & Continuous Improvement

  • Help to build and measure success against the Assurance framework, evidencing that Quality Assurance activity achieves the targets defined or get to green programme in place.
  • Provide feedback on process reviews and improvement programs to improve results.
  • Investigate and determine root cause to facilitate the improvement program.
  • Collaborate with FinOps operational teams as well as the Continuous Improvement team regarding findings, actions, and improvements.
  • Coach and train individuals (onshore and offshore) to improve process quality, promoting root cause analysis and action planning for enhancements.
  • Understands processes, products, services, and systems to make educated recommendations for improvements.

Project & Stakeholder Management

  • Ensure quality improvements are delivered benefitting all stakeholders.
  • Ensure new processes are rolled out effectively to all impacted stakeholders as well as documenting the procedures.
  • Takes a proactive, holistic approach to business practices and processes impacted by the change.
  • Working in partnership with Governance to reduce breaches, oversight sign-off for closure and to enhance assurance processes to reduce re-occurrence ensuring controls are effective.
  • Maintain and promote effective working relationships across the business to ensure delivery through key stakeholders, managing dependencies.
  • Develop, propose and, where appropriate, lead the implementation of technical initiatives to improve processes, develop policies and generate innovation consulting with leaders and executives to improve business effectiveness and support a customer centric service.
  • Liaising closely with senior managers ensuring that all are immediately aware of any important issues that are identified during the audit review.

What are we looking for?

  • Quality Assurance experience within a regulated role, preferably in Financial Services and / or with Business Process Outsourcing
  • Experience of Internal audit
  • Obsessed with detail, looks for continuous improvement opportunities, leveraging Lean methodology
  • Excellent interpersonal skills
  • Proven skills in coaching and training others to improve performance.
  • Ability to understand process steps.
  • Excellent written and oral communication skills with strong analytical abilities
  • Highly professional, enthusiastic, positive attitude
  • Highly proactive and driven, able to instigate, implement and manage change and hand over new process to process owners/teams.
  • Application of analytical, problem solving and critical thinking skills to help validate the quality review and root cause analysis.
  • Experience with Excel and Power Tools is essential
  • Excellent stakeholder management
  • Able to independently meet deadlines and work under pressure.
  • Role model behaviours that demonstrate commitment to corporate values.

What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. #li_hybrid

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.


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