Credit Controller

4 weeks ago

Fareham, Hampshire, United Kingdom Zurich Insurance Company Ltd. Full time

Secondment: 6 months

Location: Fareham

The opportunity:

An exciting secondment opportunity has arisen to join our credit control team based in Fareham for 6 months. The team are responsible for making sure that credit control services are delivered seamlessly to our clients. You will be responsible for a variety of tasks including delivery of process improvement projects, rectifying reliability issues, monitoring progress, tracking KPI's, planning and coordination to meet targets whilst ensuring we delivery positive customer outcomes and a high-quality, cost-effective service.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

  • Maintaining high performance levels for credit management processes, recommending and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with relevant parties and establishing effective communication between stakeholders to prevent re-occurrence
  • Ensuring that systems, procedures, and methodologies are in place to support effective service delivery
  • Supports projects, working closely with others to deliver added value
  • Maintains productivity, quality and service standards across teams in UK and working in partnership with our colleagues in the offshore team.
  • Demonstrates knowledge of processes and procedures for effective credit control and takes a proactive role in improving efficiency and minimising bad debt.
  • Manages internal & external stakeholders and builds strong relationships with teams
  • Problem solver who provides high level of oversight and support to our offshore team

What are we looking for?

  • Institute of Credit Management (ICM) or Association of Accounting Technicians (AAT) on-going study or qualification desired but not essential.
  • Proven experience in a fast-paced Credit control environment.
  • Experience within a Finance Operations function or a relevant business context.
  • Good knowledge of relevant technology, MS office applications, Excel skills, statement production
  • Strong credit control experience from a financial services background, insurance experience desirable
  • Good telephone manner, ability to build relationships with customers
  • A high level of numeracy and literacy
  • Strong organisational and analytical skill with an ability to prioritise

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.


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