Credit Controller

2 weeks ago

Fareham, Hampshire, United Kingdom Acapella Recruitment Full time

Credit Controller

£23-£27k per annum

Hybrid Position with 2 days home working

We are delighted to be working with our client based on the outskirts of Portsmouth. With over 20 years in the technology sector, our client prides itself on being one of the largest in its field and are looking for a Credit Controller/Administrator to join their growing team

Team Purpose

The Revenue Operations team are responsible for billing, retentions & cancellations within the company. Ensuring that customer billing enquiries are resolved promptly to ensure payment collections and managing the cancellations process.

The main objective of this role is to facilitate prompt payment from customers in accordance with company procedures. Success will be demonstrated through low levels of overdue payments, the achievement of KPI's, accurate billing of services and a low level of customer complaints. You will be responsible for managing queries through to resolution, taking corrective actions where necessary, and agreeing on acceptable outcomes with customers.

Your Credit Controller Role:

This role is ideal for someone who has a positive and professional telephone manner and can remain calm and self- controlled under pressure. You should be able to actively listen to customers and understand their needs. You should have a passion for delivering exceptional customer service and possess excellent rapport-building skills. Attention to detail is crucial to ensure tasks are completed accurately and efficiently. You should be a quick learner and feel comfortable applying new knowledge to different situations.

Key Responsibilities include:

  • Credit Control: Manage sales ledger debt in line with set KPI's.
  • Relationships: Build relationships with and proactively manage large customers to anticipate payment delays to ensure debts are collected in line with targets. Suggest appropriate actions to minimise the risk of late payments.
  • Recovery: Manage the legal recovery process to facilitate collection of any unpaid fees.
  • Process: To suggest ways of improving cash collection efficiency and implement improvements upon approval of the Revenue Assurance Manager
  • Billing Queries: Being a point of contact for inbound billing enquiries managing the queries through to resolution, taking corrective actions where necessary and agreeing acceptable outcomes with customers.
  • Customers at Risk: Proactively identify customers at risk and manage or liaise with the Account Managers as appropriate.
  • KPI's and Objectives: Contribute to the achievement of departmental KPIs/SLAs and objectives, ensuring a high level of customer satisfaction at all times evidenced by positive customer review scores.
  • Flexibility: To undertake ad hoc tasks or other duties as required for the role.

This is a full time position based at our client's head office in Fareham though flexible working can be considered.

Our Ideal Credit Controller:

Personal Attributes

  • Committed to providing a quality service, maintaining high standards, methodical, accurate and displaying a high attention to detail.
  • Relationships: Works hard to meet customer needs and looks after their interests and development. Quickly builds rapport and easily establishes relationships.
  • Confident and professional with excellent interpersonal and communication skills. Reacts well to change, stays positive despite setbacks, and thrives in a high growth fast paced work environment.
  • Excellent organisation and time management skills combined with high integrity to ensure all promised customer commitments are delivered and objectives are met.
  • Takes ownership of their work: Takes ownership of issues through to resolution. Can use own initiative within a framework of guidelines to make commercial decisions in the best interest of Cobweb.
  • Team working: Fits in with the team. Develops effective and supportive relationships with colleagues, is considerate towards them, shares knowledge readily and creates a sense of team spirit.
  • Numeracy: Has a head for numbers, finding it relatively easy to use Microsoft Excel to perform calculations and analyse data.

Qualifications, Experience, Knowledge and Skills

Essential

  • At least 1 years' experience in a customer facing role credit control role.
  • GCSE Maths and English, minimum level 4 or grade C (or equivalent).
  • Computer literate including knowledge and demonstrable experience in using Microsoft Office, in particular Microsoft Excel to an intermediate level.
  • Excellent written and verbal communication skills with a high attention to detail.
  • Demonstrable experience of taking ownership of issues from reporting through to resolution.
  • Proven ability to negotiate acceptable outcomes with customers.
  • Be able to analyse issues, investigate, identify causes, and implement robust resolutions.
  • Proven ability to manage time and resources to ensure objectives and deadlines are achieved.
  • Excellent customer service skills for both internal and external customers.
  • A keen eye for detail and the ability to follow and make recommendations to improve process.

Desirable

  • Experience in a B2B environment.
  • Experience using Dynamics 365.
  • Good understanding of Cobweb services and solutions.
  • Experience with Microsoft Partner & Admin Centre.

Your Benefits:

In return for your continued commitment, our client is offering the following package and benefits:

  • Starting salary of £23,000 to £27,000 depending on experience
  • Holidays: 25 days plus bank holidays (or days off in lieu) and birthday day per annum.
  • Additional days leave for birthday per annum is non-contractual details to be provided upon joining.
  • Pension: 4% employer contributions and 4% employee contributions for eligible employees
  • Life Assurance: 4 times salary

To not miss out on the opportunity to become our clients next Credit Controller, register your interest by clicking 'apply' now

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client who is recruiting for the position. They shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella- which can be found on our website.

  • Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group are working with a well established business based in Segensworth, Hampshire, that are looking to recruit a Credit Controller on a temporary basis for 6-8 weeks. Reporting into the Credit Control Manager, this will be an all encompassingrole.What will the credit control role involve:Credit control; Raising sales invoices; Allocating...

  • Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom Wild Recruitment Full time

    Credit ControllerFarehamFull Time - 09:00 - 17:00£11phHybrid - 3 days WFH, 2 days in the officeIMMEDIATE STARTMy client provide physiotherapy services Nationwide are are currently looking for experienced Credit Controllers to join the team. You will be working within Finance in the Credit Control team in Fareham and reporting to the Credit Control...

  • Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom CMA Recruitment Group Full time

    CMA are currently exclusively supporting a truly innovative global business in the recruitment of an interim Credit Controller on a 12 month fixed term contract. This is a key role in the cashflow of the business and we are seeking someone with a good levelof previous credit control or accounts receivable experience.This role can be office/home based or a...

  • Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom Venture Recruitment Partners TA Chilworth Partnership Ltd Full time

    Venture Recruitment Partners are working with an SME based in the Fareham area in their search for a temporary Credit Controller.The Credit Controller works for the wider finance team and is primarily responsible for managing customer collections and supporting the Purchase Ledger team.The role is full-time, hybrid and initially a 1 month role.

  • Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom Royale Life Full time

    RoyaleLife is a family owned business with a heritage dating back to 1945. We pride ourselves on delivering the highest quality residential and holiday accommodation in some of the most beautiful regions of the UK.We are now looking for a Credit Controller to develop and maintain robust and efficient processes in order to review and maintain overdue debtors...

  • Credit Controller

    2 months ago

    Fareham, Hampshire, United Kingdom Zurich Insurance Company Ltd. Full time

    Secondment: 6 monthsLocation: Fareham The opportunity:An exciting secondment opportunity has arisen to join our credit control team based in Fareham for 6 months. The team are responsible for making sure that credit control services are delivered seamlessly to our clients. You will be responsible for a variety of tasks including delivery of process...

  • Credit Controller

    4 weeks ago

    Fareham, Hampshire, United Kingdom Zurich Insurance Company Ltd. Full time

    Secondment: 6 monthsLocation: Fareham The opportunity:An exciting secondment opportunity has arisen to join our credit control team based in Fareham for 6 months. The team are responsible for making sure that credit control services are delivered seamlessly to our clients. You will be responsible for a variety of tasks including delivery of process...

  • German Or Dutch Speaking Credit Controller

    2 weeks ago

    Fareham, Hampshire, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is working with a reputable business in Portsmouth, to help them recruit a Dutch speaking Credit Controller. This role will report into the Credit Control Manager and manage the Dutch ledger. What will the Credit Controller role involve: Monitor overdue debt; Chase outstanding payments; Allocating payments; Update the credit notes;...

  • Credit Control Administrator

    2 weeks ago

    Fareham, Hampshire, United Kingdom Career Kinetics Full time

    _We are delighted to be working with our client based on the outskirts of Portsmouth. With over 20 years in the technology sector, our client prides itself on being one of the largest in its field and due to continued growth, and the launch of a newfinance division, are looking for a Credit Control Administrator to join their team_**Team PurposeThe Finance...

  • Accounts Receivable Manager

    2 weeks ago

    Fareham, Hampshire, United Kingdom The Niche Partnership Full time

    An Accounts Receivable Manager is required to join a global organisation. Based in Fareham, the successful Accounts Receivable Manager will be offered flexible working hours, remote working (2-3 days per week), as well as a generous company benefits package.In this instrumental role, the successful Accounts Receivable Manager will be heading the current...

  • Accounts Assistant

    2 weeks ago

    Fareham, Hampshire, United Kingdom The Niche Partnership Full time

    We're seeking a motivated Accounts Assistant, with a self-starter attitude to join a growing company based in Fareham.As you step into this role, you'll be joining an exciting and a collaborative environment. Your responsibilities will include management of the purchase ledger processes, liaising with operations team, matching PO numbers where necessary. In...

  • Finance Assistant

    2 weeks ago

    Fareham, Hampshire, United Kingdom The Niche Partnership Full time

    Are you looking to build on your accounting career in a company that cares about a healthy work-life balance? If yes, then we might have the perfect job for you.We have partnered up with an export company who are on the search for their next Finance Assistant to join their dynamic team based in Fareham. The successful Finance Assistant will be joining a...

  • Accounts Administrator

    2 weeks ago

    Fareham, Hampshire, United Kingdom CMA Recruitment Group Full time

    CMA is currently working with a Fareham based business who are looking to appoint a part time Accounts Administrator for 24 hours per week over four days. This is an exceptional opportunity for a candidate who has some finance experience but looking to establish themselves within an experienced finance team. The role will support with the sales and purchase...

  • Finance Assistant

    2 weeks ago

    Fareham, Hampshire, United Kingdom Page Personnel Finance Full time

    Finance Assistant: Assist with the preparation of financial statements and reports Process invoices, receipts, and payments accurately and in a timely manner Reconcile bank statements and ensure financial data is accurate Maintain and update financial records and ledgers Support the finance team in budgeting and forecasting activities Conduct credit control...

  • Assistant Management Accountant

    2 weeks ago

    Fareham, Hampshire, United Kingdom The Niche Partnership Full time

    Looking to take that next exciting step in your accounting career, gaining broader skills, working part of a warm and welcoming team? If the answer is yes, this might be the role for youThe Niche Partnership are looking for an Assistant Management Accountant to join a construction company based in Fareham. The successful Assistant Management Accountant will...

  • Purchase Ledger Clerk

    2 weeks ago

    Fareham, Hampshire, United Kingdom Carbon60 Global Full time

    Purchase ledger clerk.Working - 5 pm Monday to Friday£13per hourTemporary position with the potential to go to permanentOffice based in Fareham.We have an exciting opportunity with CCN Verevo working in partnership with CityFibre on the rollout of 5G across the country. There is a unique position available at CCN Fareham office as a Purchase ledger Clark...

  • Accounts Administrator

    2 weeks ago

    Fareham, Hampshire, United Kingdom CMA Recruitment Group Full time

    CMA is currently working with a Fareham based business who are looking to appoint a part time Accounts Administrator for 24 hours per week over four days. This is an exceptional opportunity for a candidate who has some finance experience but looking to establish themselves within an experienced finance team. The role will support with the sales and purchase...

  • Accounts Assistant

    2 weeks ago

    Fareham, Hampshire, United Kingdom The Niche Partnership Full time

    We have teamed up with a luxury private business based in Whitely who are on the search for a driven, forward-thinking Accounts Assistant to join their team, could this be you?The successful Accounts Assistant will work in a friendly, fast-paced environment in a company that is passionate about supporting its staff with funded social events, flexible...

  • Shipping & Receiving Co-ordinator

    5 days ago

    Fareham, Hampshire, United Kingdom Undisclosed Company Full time

    Role: Shipping and Receiving CoordinatorRate: £17 P/Hour - PAYELocation: FarehamDuration: 6 months Position Summary To process completed goods, using the business system, from production release through to dispatch in accordance with Customer and Company requirements and relevant regulatory requirements. Job DutyTo process export shipping documentation,...

  • Technical Customer Support Content Writer

    2 weeks ago

    Fareham, Hampshire, United Kingdom Protected Full time

    Due to continued success and growth, is now recruiting for a Technical Customer Support Content Writer to join our team at our HQ in Segensworth.Our BusinessCould this be the ideal role for me?If you possess the following skills, we would love you to join our team as a Technical Customer Support Content Writer Experience with content writing for customer...