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Guest Services Assistant

4 months ago

York, York City, United Kingdom The Principal York Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT THE PRINCIPAL YORK

What you'll be doing...

Reporting to the Front Office Manager, you can expect your working day to include the following.

To be the first point of contact for guests entering the hotel.
Assist with luggage from Cars to the guest rooms
To ensure that all guests luggage is kept securely
Directing guests to their room, and the Food and Beverage Hotels within the Hotel
Advising guests of places to visit whilst in York.
Upselling our Restaurant and Bars to all guests and advising them of their location
To ensure compliants and feedback is dealt with using company procedures and within given guidelines.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Services Assistant you will need the following qualities and skills.

Outstanding communication skills
Experience in within a customer facing role is preferred
A can-do attitude
Computer literae with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

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