Customer Service Advisor

3 weeks ago

Tyne and Wear, United Kingdom Cpl Full time

Role: Finance & Processing Supervisor

Rate: £26,000

Duration: 6 month to full time

Location: Newcastle – NE27 0BY

We are looking for an experienced Team Supervisor to lead our Finance and Processing Team. Reporting to the Operations Manager – Finance and Training, you will be an experienced leader ideally with a proven track record in leading teams in a regulated, financial services environment.

You will be responsible for the day to day management of a small team of Finance and Processing agents. Monitoring and managing their productivity and quality to ensure workloads are cleared efficiently and to the required standard. Ensuring processes are followed and in line with client FCA and client policy requirements. Where needed, deputising for Operations Manager internally, as well as with the client.

You shall spend the majority of your time guiding and coaching your own team to help them achieve their goals, while also being expected to provide support to others in the Contact Centre when needed.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems. You will have experience in dealing with a broad range of performance management and challenging people issues, all the time demonstrating great leadership skills.

You will also assist the Contact Centre Operations Management team with the day-to-day effective running of the Contact Centre, driving team performance to achieve all Service Levels.

What we're looking for in a Team Supervisor – Finance and Processing:

  • Customer oriented first and foremost, someone that is passionate and empathetic and driven to do the right thing for customers.
  • A proven track record in people development and management.
  • Financial Services, or another regulatory environment experience is extremely advantageous.
  • Excellent verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Excellent organizational skills.
  • A keen eye for detail and high levels of accuracy, with solid administration experience.
  • IT skills with good knowledge of Microsoft Office, in particular Excel and PowerPoint for reporting and presentations.

Work Environment:

The role is an office based one working on our site at Cobalt Business Park, Mercury House. Induction training is for a period of 6 weeks and includes 3-weeks class room based learning, and then on the job training.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.

Our working hours are between 8am -8pm, Monday to Friday and 9am – 6pm Saturday & Sunday. For this role, shifts will primarily be between 08:00 and 18:00 Mon – Fri, although there is a requirement for late shift and weekend shift cover for the overall operation.

What can we offer you?

  • Competitive salary.
  • Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
  • Mental health first aider's support.
  • Plus, a lot more on offer.

If you are interested please send your CV to

  • Service Advisor

    4 weeks ago

    Tyne and Wear, United Kingdom TN United Kingdom Remote Work Freelance Full time

    Service Advisor Needed - Kidderminster Main Dealer Basic Salary: £28,000 per annum OTE: £36,000 (uncapped) Working Hours: Monday to Friday, 8:00 am - 5:30 pm, plus 1 in 3 Saturdays Key Responsibilities as a Service Advisor : Provide proactive service to customers for vehicle service, maintenance, or repair work. Arrange courtesy vehicles as...

  • Service Advisor

    4 weeks ago

    Tyne and Wear, United Kingdom TN United Kingdom Full time

    Service Advisor Needed - Kidderminster Main Dealer Basic Salary: £28,000 per annumOTE:£36,000 (uncapped)Working Hours: Monday to Friday, 8:00 am - 5:30 pm, plus 1 in 3 Saturdays Key Responsibilities as a Service Advisor : Provide proactive service to customers for vehicle service, maintenance, or repair work. Arrange courtesy vehicles as necessary. Greet...

  • Customer Service Advisor

    1 month ago

    Tyne and Wear, United Kingdom Cpl Full time

    Role: Customer Service Advisor Rate: £20,000 - £23,500 Duration: 6 month to full time Location: Newcastle – NE27 0BYJob Description:Do you want to work for a company who delivers excellence for our Customers and Colleagues?A company who focuses on our new core values:DeliverCollaborateCommunityCareDo the right thingWe have a long-established...

  • Customer Service Advisor

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time €22,308

    Customer Service Advisor - German Speaking Full time - 37.5 Hours Per week (Monday to Friday)£22,308 Per annunm We are seeking a Customer Service Advisor who is fluent in German, to join our team in providing exceptional service to our customers in the sales promotions sector. The ideal candidate will be responsible for handling customer calls,...

  • Customer Service Advisor

    3 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time €22,308

    Customer Service Advisor - German Speaking Full time - 37.5 Hours Per week (Monday to Friday)£22,308 Per annunm We are seeking a Customer Service Advisor who is fluent in German, to join our team in providing exceptional service to our customers in the sales promotions sector. The ideal candidate will be responsible for handling customer calls,...

  • Customer Service Advisor

    2 weeks ago

    Sunderland, Tyne and Wear, United Kingdom Pertemps Full time

    We are currently recruiting Customer Service Advisors to work for one of the UKs biggest companies for a 12-week contract with potential for longer fixed-term contracts.This role will include handling inbound calls, customer queries and complaints over the phone. You will be required to use multiple systems and work quickly, achieving KPI's.You will...

  • Customer Advisor

    3 months ago

    Tyne and Wear, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q scotswood 1007** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Service Representative

    1 day ago

    Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time

    Job DescriptionJob Title: Customer Service AdvisorCompany: Pertemps Newcastle & GatesheadJob Type: Full-timeHours: Monday to Friday, Full-timeSalary: £22,308 per annumWe are seeking a highly skilled Customer Service Advisor who is fluent in German to provide exceptional service to our customers in the sales promotions sector. The ideal candidate will be...

  • Customer Service Representative

    1 day ago

    Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time

    Job DescriptionJob Title: Customer Service AdvisorCompany: Pertemps Newcastle & GatesheadJob Type: Full-timeHours: Monday to Friday, Full-timeSalary: £22,308 per annumWe are seeking a highly skilled Customer Service Advisor who is fluent in German to provide exceptional service to our customers in the sales promotions sector. The ideal candidate will be...

  • Customer Service Supervisor

    3 months ago

    Tyne and Wear, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from Resourcing Group, if you are interested in below job profile kindly **send your updated CV **and let me know your best time to contact you. **Job Title **:Customer Service Supervisor **Actual Work Location **:Newcastle, NE12 8BU*** **Job Duration **:Temp to Perm **Job Timing...

  • Customer Service Advisor

    2 months ago

    Tyne and Wear, United Kingdom Huntress Full time

    This is a full-time, temporary, ongoing position and the role will be varied, but the main duties will be: - Using the CRM system to track customer queries, prioritising the workload. - Managing a queue of queries ranging from clients to customers. - Adhering to company compliance and escalating any discrepancies to the compliance managers. - Coordinating...

  • Customer Service Advisor

    3 months ago

    Tyne and Wear, United Kingdom EE Full time

    Where: Doxford Park, SunderlandFull time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a...

  • Customer Service Call Centre Agent

    3 months ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...

  • Customer Service Advisor

    3 weeks ago

    Tyne and Wear, United Kingdom Cpl Full time

    Role: Finance & Processing SupervisorRate: £26,000Duration: 6 month to full timeLocation: Newcastle – NE27 0BYWe are looking for an experienced Team Supervisor to lead our Finance and Processing Team. Reporting to the Operations Manager – Finance and Training, you will be an experienced leader ideally with a proven track record in...

  • Customer Service Advisor

    3 months ago

    Rixton and Woolston, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Warrington** **up to £30,000 per annum ( dependent on skills and experience)** - 25 days holiday plus bank holidays on-top - Friday off for your birthday - Health Cash Plan - Life insurance (4 x annual salary) - Cycle to work scheme - On-site parking - Long service awards We are recruiting for a Customer Service Advisor to...

  • Customer Resolution Advisor

    3 months ago

    Tyne and Wear, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Customer Service Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • German Customer Support Specialist

    3 weeks ago

    Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time

    Job OverviewPosition: Customer Service Advisor - German SpeakingEmployment Type: Full-time (Monday to Friday)Salary: £22,308 Per annumWe are looking for a dedicated Customer Service Advisor fluent in German to enhance our customer support operations in the sales promotions industry.The successful candidate will be tasked with:Managing customer inquiries via...

  • German Customer Support Specialist

    3 weeks ago

    Tyne and Wear, United Kingdom Pertemps Newcastle & Gateshead Full time

    Job OverviewPosition: Customer Service Advisor - German SpeakingEmployment Type: Full-TimeSalary: £22,308 Per AnnumWe are in search of a dedicated Customer Service Advisor fluent in German to enhance our customer support operations within the sales promotions industry.The successful candidate will be tasked with:Managing customer inquiries via phone and...