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Customer Service Advisor

3 months ago

Tyne and Wear, United Kingdom Huntress Full time

This is a full-time, temporary, ongoing position and the role will be varied, but the main duties will be:

- Using the CRM system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Inputting data

You will also need:

- Basic experience of Microsoft Excel.
- Experience within a Customer Service setting.
- To be able to write and speak in fluent English
- Have access to the internet at home

In return our client offers:

- An hourly rate of £10.42ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
- Working on site in a safe working environment
- Free on site parking
- Option to work from home 1 week out of every 4

If you have customer service or administration experience, can commit to a temporary, ongoing contract, and can start immediately then we would love to hear from you

This is an excellent opportunity for those with transferable skills acquired in other roles too, including retail and hospitality

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.