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Customer Service Advisor
6 days ago
**Customer Service Advisor - Warrington**
**up to £30,000 per annum ( dependent on skills and experience)**
- 25 days holiday plus bank holidays on-top
- Friday off for your birthday
- Health Cash Plan
- Life insurance (4 x annual salary)
- Cycle to work scheme
- On-site parking
- Long service awards
We are recruiting for a Customer Service Advisor to join our client in Warrington on a full time permanent basis.
Our client is a leading provider within its industry providing products across the world.
**Hours of work**:
- 38 hours per week
- Monday to Thursday 7.30am until 4pm / 8.30am until 5pm
- Friday 7.30am until 1pm
Our client offers the option to work one day from home per week after the training period.
**The of Customer Service Advisor**:
- Processing all sales transactions on the company MRP system.
- Ensuring prices and contracts are up to date in the system.
- Supporting the commercial team to ensure customer communications are effective.
- Effective management of customer queries, and expectations.
- Communicating customer feedback to the rest of the business.
- Recording and resolving customer complaints, in-line with company procedures.
- Maintaining sales information including order and quotation processing via the company CRM system.
- Implement best practice and change initiatives throughout the department.
**The ideal Customer Service Advisor**:
- High organisational skills and ability to manage a number of projects at the same time, with attention to detail.
- Strong IT skills and experience in Microsoft office, ERP and CRM systems
- Experience in a customer service role ideally with an international customer base.
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