Casual Customer Service Advisor

4 weeks ago


Stratford and New Town, United Kingdom CV-Library Full time

We have a fantastic opportunity for a Customer Service Advisor to join our team at London Stratford Station on a casual basis.

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Liverpool Street and Stratford, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

Successful applications will be invited to attend an onsite assessment on Tuesday 5th November.

What you'll do...

Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction

Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption

Proactively look for opportunities to up-sell National Express services and products

Provide support and assistance to customers, colleagues and driver teams

Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role

Assist in the training and development of peers and promote DOH rules and maintain a safe working environment

Ensure established safe working processes are adhered to at all times

Promote a cohesive, empowered and engaged working environment

What you'll need...

English language skills

Experience of front-line customer service in a fast paced environment

Positive attitude to customer service and personal development

Ability to work in a team or independently on your own initiative

Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment…

Free Coach travel for yourself

Complimentary coach travel for a Nominated Person 

50% discount for friends and family on full fares on our coach services

A free smart comfortable uniform

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Private online GP service

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment



  • Stratford and New Town, United Kingdom CV-Library Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team at London Stratford Station on a casual basis. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Liverpool Street and Stratford, answering customer queries,...


  • New Malden, United Kingdom Page Automotive Group Limited Full time

    Page Automotive Group are currently seeking to recruit a Customer Service Advisor to join our busy site in London. The role of a Customer Service Advisor is primarily about managing client communications to provide a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, Complete delivery/handover...


  • Rixton and Woolston, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Warrington** **up to £30,000 per annum ( dependent on skills and experience)** - 25 days holiday plus bank holidays on-top - Friday off for your birthday - Health Cash Plan - Life insurance (4 x annual salary) - Cycle to work scheme - On-site parking - Long service awards We are recruiting for a Customer Service Advisor to...


  • Stony Stratford, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Better Gym East Village, Stratford. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Service Advisor

    1 month ago


    New Alresford, United Kingdom Vanta Staffing Limited Full time

    Service Advisor Vanta Staffing Reading are recruiting for a Service Advisor  to work for our prestigious client based in the Ropley area. The client is seeking an experienced Service Advisor. This is an exciting opportunity to take the next step in your career and join a well- established and successful team. Requirements of a Service Advisor: Previous...

  • Customer Advisor

    5 months ago


    Stratford, United Kingdom Dove & Hawk Full time

    **Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience** My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford. This is an excellent opportunity to...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-upon-Avon** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-upon-Avon, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    **Bodyshop administrator / Customer Service Advisor** **Stratford Upon Avon** **£28,000 OTE £32,000** - _Large Vehicle repair centre_ - _Permanent Position, Monday to Friday _ - _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_ **Bodyshop Administrator / Automotive Customer Service...


  • Stratford-upon-Avon, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **at Stratford Leisure Centre** **Friday evenings and Weekends - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who...


  • Romford Town, United Kingdom CV-Library Full time

    Spencer Clarke Group are seeking a Customer Service Advisor for a Local Authority Client based in East London. In this role, you will handle and resolve customer enquiries across multiple channels, provide appropriate referrals and signposting to community and health services, and ensure accurate record-keeping in line with Adult Social Care...

  • Service Advisor

    4 weeks ago


    New Alresford, Hampshire, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    Service Advisor OpportunityPlatinum Recruitment is working with an award-winning Agricultural company to find an experienced Service Advisor to join their team in Hampshire.Key Responsibilities:Provide exceptional customer service through professional telephone and in-person interactions, addressing inquiries and resolving issues.Create job orders and...


  • Stratford-upon-Avon, United Kingdom Interaction Recruitment Full time

    Title: Service Advisor / Premium Car Dealership Location: Stratford Upon Avon Start: ASAP Pay: £11 per hour Contract: Temporary until 24th August Hours: Monday to Friday / 8am-6pm Role: - Being the first point of contact when customers enter the establishment and ensuring they have a warm and welcome introduction. - Communication with customers...


  • Brighton and Hove, United Kingdom Bridge of Hope Full time

    Title**:Helpdesk/Customer Service Advisor** Location**:Brighton** Start Date**:ASAP** Pay Rate**:£12.81ph PAYE** Our client who are one of the leading companies are currently recruiting for a **Helpdesk/ Customer Service Advisor **to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right...


  • Tyne and Wear, United Kingdom Cpl Full time

    Role: Customer Service Advisor Rate: £20,000 - £23,500 Duration: 6 month to full time Location: Newcastle – NE27 0BYJob Description:Do you want to work for a company who delivers excellence for our Customers and Colleagues?A company who focuses on our new core values:DeliverCollaborateCommunityCareDo the right thingWe have a long-established...


  • Normanton, City and Borough of Wakefield, United Kingdom CV-Library Full time

    Howden Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. We are seeking individuals who can start immediately. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our...


  • Driffield and Rural, United Kingdom InXpress Full time

    At InXpress we are delighted to announce that due to rapid growth we are now recruiting for a Customer Service Executive. Our growing freight consultancy requires additional full time Customer Service Executive to work in its **Driifield Location** **Who we are**: We are part of a global franchise operation with over 400 offices worldwide and, working with...

  • Service Advisor

    1 month ago


    Ellesmere Port Town, United Kingdom CV-Library Full time

    Service Advisor ----------------------------------------------------------------------------------------------------------------- Introduction: Join our dynamic team as a Motor Trade Service Advisor at a leading motor trade facility near Ellesmere Port! We are a customer-centric business dedicated to providing outstanding service to our clients. We’re...


  • New Alresford, Hampshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Service Advisor Role OverviewAs an Agricultural Service Advisor with Bennett and Game Recruitment LTD, you will be responsible for providing exceptional customer service to clients in the agricultural machinery industry. Your primary goal will be to communicate effectively with customers, providing information about products and services, and obtaining...


  • Stratford and New Town, United Kingdom CV-Library Full time

    Internal Sales Executive / Sales Support Engineer / Technical Sales Advisor required to join a global, market leading engineering manufacturer based in East London. The successful Internal Sales Executive / Sales Support Engineer / Technical Sales Advisor shall be responsible for technical advice, generating quotations, order processing, expediting,...