Automotive Customer Service Advisor
5 months ago
**Bodyshop administrator / Customer Service Advisor**
**Stratford Upon Avon**
**£28,000 OTE £32,000**
- _Large Vehicle repair centre_
- _Permanent Position, Monday to Friday _
- _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_
**Bodyshop Administrator / Automotive Customer Service Advisor**
A brand-new opportunity for a large accident repair centre has become available. If you are Interested in working with vehicles and want to work for a company which offers internal progression and recognition for hard work, then this could be a great move for you.
This position for an Automotive Bodyshop Customer Service advisor / Bodyshop Administrator is an important role within the business, as you will be the first person that all customers deal with and so delivery of a first-class service is essential.
**As an Automotive Service Advisor / Bodyshop Administrator your role will include**:
- Handle calls from customers who have their vehicle booked in for repair with the centre
- Deal with customers coming into site and ensure their needs are identified and met
- Deal with all administration regarding all customer claims and documentation
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding vehicle repairs
- Prepare job packs
- Update Autoflow bodyshop management system as required
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
- Initiate job documentation and maintain customer records and follow-up systems
**Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator**
- You must have an excellent customer focused service background
- Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
- You will have an excellent telephone manner and go above and beyond for all customers
- INDCSA
If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on 07808841875
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: In person
Reference ID: CSASTRAT24
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