Customer Service Advisor

7 months ago


New Malden, United Kingdom Page Automotive Group Limited Full time

Page Automotive Group are currently seeking to recruit a Customer Service Advisor to join our busy site in London.

The role of a Customer Service Advisor is primarily about managing client communications to provide a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, Complete delivery/handover process and Overseeing courtesy car checks (damage, lights, levels, etc.).

**Main purposes of the job**

Communicating with our customers and Complete delivery/handover process.

**Key responsibilities**
- Processing of customer enquiries
- Managing customer queries
- Working with team members to ensure the highest level of customer care
- Liaising with other departments processing the repair of customer vehicles
- Complete delivery/handover process accurately.
- Overseeing courtesy car checks (damage, lights, levels, etc.)
- Oversee the checking in of customer vehicles.
- Liaising with other departments to process the repair of a customer vehicles.
- Assisting with the organising of vehicles onsite.

**Key objectives**

Managing our ‘Customer Journey’ ensuring all our customers receive the highest standard of customer service.

Pay: £28,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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