Customer Service Advisor

3 days ago


New Southgate, United Kingdom Reed Business Support Full time

**Customer Experience Advisor required immediately APPLY NOW**

I am currently working with a wonderful organisation based in New Southgate who is looking for someone to come onboard and be a key contributor and an integral part of the fantastic **Customer Experience team**.

**How will you make the difference?**
- Acting as the first point of contact for customers looking for advice and assistance via different communication channels.
- Supporting our customers with processing their orders, proforma invoices, arranging customer collections and generally assisting them with any queries.
- Easily identifying any recurring issues and bring them to the attention of the Customer Experience Manager/Team Leaders.
- Sharing your knowledge, ideas and experiences with your colleagues and the wider team.

**What will you need to be able to make a difference?**
- Be friendly, hardworking and a logical thinker.
- Be able to communicate positively and confidently via different channels.
- Be customer focussed and commercially aware.
- Experience working with Microsoft Office. Experience of SAP B1 and Zendesk is **desired but not essential** (full training will be provided).

**What are the job role details? **
- Full time**:08:30am to 17:00pm** Monday to Thursday and **08:30am to 16:30pm** Friday.
- Hybrid role: Full time in the office to begin with but will go to**3/2 days hybrid working**.
- Training: Provided for systems and products
- you will not be expected to be on the phones straight away.
- Start**:Immediate** and ongoing temporary placement.
- Pay rate temp role**:£13 per hour.**

If you have the right experience and are interested in this role, please**APPLY NOW



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