Customer Service Lead
3 weeks ago
As a Customer Service Lead at Big Yellow Group plc, you will play a key role in ensuring our customers receive exceptional service and support. With a focus on delivering outstanding results, you will work closely with your Store Manager to drive sales growth and exceed customer expectations.
This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Store Operations Manager. You will be responsible for leading a team of sales advisors and ensuring that our store operates efficiently and effectively. If you have a passion for delivering excellent customer service and are looking for a new challenge, we encourage you to apply.
We are seeking an Assistant Store Director to join our team at Big Yellow Group plc. As a member of our senior management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service. This is a great opportunity for a skilled and experienced professional to take their career to the next level.
Key Responsibilities:
- Provide exceptional customer service and support to our customers
- Drive sales growth and exceed customer expectations
- Lead a team of sales advisors and ensure they have the necessary tools and training to succeed
- Improve operational efficiency and reduce costs
- Develop and implement strategies to improve customer satisfaction and loyalty
What We Offer:
- Competitive salary range: £28,250 - £30,000 per annum
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family-friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
About Us:
Big Yellow Group plc is a leading self-storage company with a strong reputation for delivering exceptional customer service. We are committed to building a diverse, inclusive and authentic workplace where everyone can thrive. If you are passionate about delivering excellent customer service and have a proven track record of success, we encourage you to apply for this exciting opportunity.
Location: Uxbridge
Job Type: Full-time
Experience: 2+ years in customer-facing role
Skills:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proven track record of delivering excellent customer service
- Leadership and team management skills
- Problem-solving and analytical skills
Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments to our interview process, please let us know.
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