Customer Advisor

7 months ago

Denham, United Kingdom Bosch Group Full time

Company Description

At Bosch, we care. For you, our business, and our environment. Our mission is based on several central values, which shape our corporate culture, ranging from a focus on the future to cultural diversity and sustainability. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Support and manage the Bosch Car Service/ Unipartner Car Care Centre with the Workshop Business Developers (WBD) with the objectives to manage the garage network. Work in conjunction with WBD’s to support and promote workshop management system KiS including all day-to-day administration, reporting, trials and new sign ups.

**Job Description**:
**Key Responsibilities**

Within area of Operation, Administrator - Customer Programmes will:

- Manage registration, sign ups and terminations for the Unipart Car Care Centre and KiS Garage Management systems
- Administration of relevant documentation, processing and database management for customer programmes
- Support and implement communication plans - digital and traditional
- Maintain and update garage profiles on the Unipartner App
- Prepare and update BCS/KIS spreadsheets
- Create and update weekly reports for the programmes
- Liaison with MAM for updates, issues and linking customers to their preferred supply chain
- Communicate and build relationships with BCS garages
- Obtain and process the information from our suppliers to create the monthly spreadsheets for our customer to be invoiced
- Liaison with the finance team solving customer queries, assisting and giving advice about the history of the customer
- Ensure all orders for products & services are actioned within applicable timescales
- Liaise & co-ordinate with Bosch Factory Service engineers (Internal) & Bosh Technical Service engineers (external), to supply Customers WTE installation, servicing, repair, & calibration and process job sheets following completion of service/repairs.

**Qualifications**:
Ideally the job holder will have:

- Customer service experience
- Excellent written and verbal communication
- Excellent organisation skills
- Good administration skills
- Good attention to detail
- Good working knowledge of MS office packages
- Be customer focused
- Automotive industry knowledge

Additional Information

Bosch offer a competitive salary and pension contributions.

Location: Denham (Bosch UK headquarters)

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