Customer Service
3 months ago
We have an exciting opportunity for a Customer Service Controller Bookings to join our Customer Operations Team in South Shields on a full-time basis.
As the Customer Service Controller Bookings, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience with us is efficient, timely and professional in line with agreed service level agreements and provision of a brilliant customer experience.
**Role & Responsibilities**
- To monitor and schedule any new booking requests received online, phone and bookings inbox. Taking responsibility from creation to completion.
- Proactive booking and scheduling re-occurring maintenance work and allocating time requirements.
- Collaborate with field technicians to ensure that we are successful on customer service delivery.
- Collaborate with internal parts and authorities’ team to ensure smooth transition of parts.
- Job pre validation to ensure accuracy of information.
- Booking customers vehicles in for MOT/Servicing through the Rivus Mobile network or in-house and external garages ensuring minimised travel time.
- Liaise with the Field Technician to ensure that the customer requirements are understood and executed.
- Develop relationships with customers to improve trust and transparency.
- Proactively support customer SLA’s and KPI’s.
- Proactively identify potential compliance risks within the customer fleet.
- Identify opportunities to reduce vehicle downtime and business costs by efficiently booking jobs linked to customers skill and area.
- Communicating between customer, technicians
**Skills & Experience**
**Required**
- Be able to demonstrate experience of communication skills and working in a customer service environment.
- Excellent relationship management skills
- Excellent administration skills
- Excellent organisational and time management skills
- Computer literate and a good knowledge of computer-based systems including Microsoft Office Suite (Word, PowerPoint, Excel)
- Demonstrate the ability to work on own initiative and as part of a team.
- Demonstrate excellent attention to detail.
- Demonstrate a proactive and organised approach.
**Desirable**
- Knowledge of using Lean CI to create and use standard working practices that add value to the customer experience.
- Knowledge of the automotive fleet industry would be beneficial.
- Good geographical knowledge would be beneficial.
- Previous job planning and scheduling experience.
**Salary**: £29,943.00 per year
Schedule:
- 12 hour shift
- No weekends
Work Location: In person
-
Customer Service and Sales Representative
3 weeks ago
New Earswick, United Kingdom Johnnie Johnson Housing Trust Full timeAbout the RoleThe Johnnie Johnson Housing Trust is seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Sales Assistant. This is an exciting opportunity to work in a small but busy team, contributing to the development of the Folk Hall as a community hub for New Earswick.The successful candidate will provide a...
-
Customer Service and Sales Assistant
4 weeks ago
New Earswick, United Kingdom Johnnie Johnson Housing Trust Full timePlease note that we do not currently offer any Tier 2 sponsorship*.35 hours per week - 5 days per week, including every other SaturdayAbout the roleThe Folk Hall is a thriving community venue, which has been central to the village of New Earswick as a meeting place and social centre for more than one hundred years. New Earswick Post Office is currently open...
-
Administrative Support and Sales Assistant
3 weeks ago
New Earswick, United Kingdom Johnnie Johnson Housing Trust Full timeAbout the RoleThe Johnnie Johnson Housing Trust is seeking a highly organized and customer-focused individual to join our team as a Customer Service and Sales Assistant at our community hub. As a key member of our team, you will provide exceptional customer service, manage bookings, and assist with the day-to-day operations of the venue.Key...
-
Sales and Strategic Asset Team Member
4 days ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeJob DescriptionWe are seeking a skilled Sales and Strategic Asset Team Member to join our team at The Joseph Rowntree Foundation. As a key member of our organisation, you will play a crucial role in ensuring a smooth and stress-free move for customers purchasing a JRHT Shared Ownership home.About the RoleThe Sales and Strategic Asset Team is responsible for...
-
Sales and Strategic Asset Team Member
4 days ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeJob DescriptionWe are seeking a skilled Sales and Strategic Asset Team Member to join our team at The Joseph Rowntree Foundation. As a key member of our organisation, you will play a crucial role in ensuring a smooth and stress-free move for customers purchasing a JRHT Shared Ownership home.About the RoleThe Sales and Strategic Asset Team is responsible for...
-
Sales and Strategic Asset Team Member
14 hours ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeJob DescriptionWe are seeking a skilled Sales and Strategic Asset Team member to join our team at The Joseph Rowntree Foundation. As a key member of our team, you will play a crucial role in ensuring a smooth and stress-free move for our customers purchasing a JRHT Shared Ownership home.About the Role:The Sales and Strategic Asset Team is responsible for...
-
Sales and Strategic Asset Team Member
9 hours ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeJob DescriptionWe are seeking a skilled Sales and Strategic Asset Team member to join our team at The Joseph Rowntree Foundation. As a key member of our team, you will play a crucial role in ensuring a smooth and stress-free move for our customers purchasing a JRHT Shared Ownership home.About the Role:The Sales and Strategic Asset Team is responsible for...
-
Sales and Strategic Asset Team Member
2 weeks ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our Sales and Strategic Asset Team at The Joseph Rowntree Foundation. As a key member of our team, you will play a crucial role in ensuring that customers purchasing a JRHT Shared Ownership home experience a smooth and stress-free move.Key Responsibilities:Empower residents with...
-
Sales and Strategic Asset Team Member
2 weeks ago
New Earswick, United Kingdom The Joseph Rowntree Foundation Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our Sales and Strategic Asset Team at The Joseph Rowntree Foundation. As a key member of our team, you will play a crucial role in ensuring that customers purchasing a JRHT Shared Ownership home experience a smooth and stress-free move.Key Responsibilities:Empower residents with...
-
Customer Service Director
1 week ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a key member of our customer service team, you will be responsible for leading a team of customer service specialists to deliver exceptional customer service and ensure that our customers receive a...
-
Customer Service Director
1 week ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a key member of our customer service team, you will be responsible for leading a team of customer service specialists to deliver exceptional customer service and ensure that our customers receive a...
-
Customer Service Director
2 weeks ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a key member of our customer service team, you will be responsible for leading a team of customer service specialists, ensuring exceptional customer service delivery, and driving continuous improvement...
-
Customer Service Director
2 weeks ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a key member of our customer service team, you will be responsible for leading a team of customer service specialists, ensuring exceptional customer service delivery, and driving continuous improvement...
-
Customer Service Manager
2 weeks ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob DescriptionJob Title: Customer Service ManagerJob Summary:We are seeking an experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Main Responsibilities:Team...
-
Customer Service Manager
2 weeks ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob DescriptionJob Title: Customer Service ManagerJob Summary:We are seeking an experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Main Responsibilities:Team...
-
Customer Service Director
3 weeks ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Director to join our team at FirstPort (UK). As a key member of our leadership team, you will be responsible for delivering exceptional customer service and driving business growth.Key ResponsibilitiesLeadership and Team ManagementLead a team of customer service professionals to...
-
Customer Service Director
4 days ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Lead...
-
Customer Service Director
4 days ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Lead...
-
Customer Service Director
1 day ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Lead...
-
Customer Service Director
1 day ago
New Milton, Hampshire, United Kingdom FirstPort (UK) Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Lead...