Customer Service Manager

1 week ago

New Malden, Greater London, United Kingdom Tesco Full time
About the Role

As a Customer Delivery Team Manager at Tesco, you will be responsible for leading a team of delivery drivers and ensuring that customers receive their orders on time and in good condition. You will be the face of Tesco in the community, building relationships with customers and colleagues alike.

Key Responsibilities

• Lead a team of delivery drivers to ensure timely and efficient delivery of customer orders
• Build strong relationships with customers to understand their needs and preferences
• Collaborate with colleagues to resolve customer complaints and issues
• Develop and implement strategies to improve customer satisfaction and loyalty

What We Offer

• Competitive salary and benefits package
• Opportunities for career development and progression
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

About Us

Tesco is a leading retailer with a commitment to serving our customers, communities, and planet. We are dedicated to providing excellent customer service and creating a positive shopping experience for our customers. As a Customer Delivery Team Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving business growth.

Requirements

• Proven leadership and management experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Passion for delivering exceptional customer service

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

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