Customer Service Representative

3 weeks ago


New Malden, Greater London, United Kingdom M&S Iceking Full time
About the Role

The Customer Assistant role is a key part of the M&S Iceking team, responsible for delivering exceptional customer service and sales in our stores. As a Customer Assistant, you will be the face of our brand, providing a warm and welcoming experience for our customers. You will be responsible for maintaining a high level of product knowledge, ensuring that customers are aware of our latest offers and promotions, and providing a seamless shopping experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Maintain a high level of product knowledge, ensuring that customers are aware of our latest offers and promotions.
  • Process transactions accurately and efficiently, handling cash and card payments.
  • Contribute to the visual merchandising of the store, ensuring that displays are well-maintained and visually appealing.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience.
What We Offer

We offer a competitive salary and benefits package, including a comprehensive training program to help you develop your skills and knowledge. You will also have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced and supportive colleagues.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively in a team. You will also need to be able to maintain a high level of product knowledge and provide exceptional customer service. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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