Branch Service Representative

3 weeks ago

New Malden, Greater London, United Kingdom Timpson Ltd Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Branch Colleague at Timpson Ltd. As a key member of our retail team, you will be responsible for providing exceptional customer service and delivering a wide range of services to our customers.

Key Responsibilities:

  • Provide excellent customer service and ensure a positive experience for all customers
  • Deliver a range of services including key cutting, watch and mobile phone repairs, engraving, shoe repairs, photo processing, and dry cleaning
  • Work effectively as part of a team to achieve sales and customer service targets
  • Maintain a high level of product knowledge and stay up-to-date with new services and products
  • Contribute to the overall success of the store by participating in visual merchandising, stock management, and other retail activities

What We Offer:

  • A competitive salary and uncapped bonus scheme
  • Excellent training and development opportunities
  • A range of benefits including free holiday homes, paid day off for your birthday, and annual salary reviews
  • The opportunity to work in a dynamic and fast-paced retail environment

Requirements:

  • Previous customer-facing experience in a retail or hospitality environment
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team and provide excellent customer service
  • Ability to learn and adapt to new services and products

Working Hours:

40 hours over 5 days, including weekends, with some overtime available when trained.

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