Senior Customer Service Advisor
4 months ago
To assist the area in the on-boarding and development of new accounts; supporting the external team on conversion of live quotes and quote pipelines and the management and development of key accounts.
- On-board all new accounts within the area, ensuring that they start and continue to spend
- Work with customers and the external sales team to agree and set terms of trade
- Support the external sales team with preparation and conversion of all quotations
- Help manage and convert the area sales pipeline
- Develop trust relationships with key customers in the area to maintain and improve profitability
- Pro-actively phone targeted customers to improve the share of wallet
- Provide customer insights to the Sales Manager to identify opportunities
- Work with the branch teams to execute the local Business plan
- When on site must comply with all EHS policies and procedures
**Qualifications / Technical Skills**
- Literate and numerate
- Financial and commercial awareness
- Customer relationship management
- Problem solving
- Influencing
- Negotiation
- Team working
**Experience and Knowledge**
- Knowledge of building materials and pricing
- Digital sales tools and systems
- Telephony sales skills
- Account management
- Development and execution of sales plans and campaigns
- Cross-functional working
Pay: £30,000.00-£35,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Building Materials Handling: 1 year (required)
- Selling Building Materials: 1 year (required)
Work Location: In person
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