Customer Service Representative

6 months ago


New Malden, United Kingdom Kendall Cars Full time

**PURPOSE OF JOB**:To ensure that you professionally represent Kendalls Cars by providing a skilled customer service to our clients through listening to their requirements/needs either on the telephone, online or face-to-face basis in a timely and polite manner.

**Hours**

**Mon to Fri 7.30 to 5pm (one day off - either Wed or Thu) plus Sat morning 7.30 am till 12 noon**

**Principal Duties**
- To greet customers in a polite and professional manner.
- To provide a high-quality rental service, to meet customer requirements and to promote the Company’s services and products to all potential customers.
- Handle all telephone and face to face enquires in a polite and helpful manner, adhering to the Company’s high standards in telephone techniques.
- Perform vehicle handover to customers informing them of all relevant information.
- To run the end of day reports via our bookings sytem and to reconcile the daily takings.
- To deal with all the administrative tasks required of role professionally.
- To help with any other reasonable task/ad hoc duties as requested by your manager

**Person Specification**

**Essential**
- Computer Literate
- Must have an excellent understanding of Written and Verbal English
- Strong communication skills, both face to face and over the phone
- Ability to build rapport with customers and to understand their vehicle hire needs.
- To be dressed professionally
- Ability to multitask with outstanding problem-solving skills

**Desirable**
- Educated to GCSE Level or equivalent
- Possess a Clean Valid & Full Drivers Licence
- Ability to prioritise and achieve tight deadlines and remain calm under pressure
- Previous Vehicle Hire experience and knowledge of another vehicle hire booking system would be an advantage.
- Prior Customer Service Experience.
- Must be a team player and have excellent team building, management, and relationship skills

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Free parking

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- New Malden: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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