Store Manager

1 month ago

London, Greater London, United Kingdom Ralph Lauren Full time
Company Description
Ralph Lauren Corporation (

NYSE:
RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.

For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.


We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
''All things are possible at this company'' I hear that countless times from so many of you all over the World. We don't merely dream ''the impossible dream''. We do it, we live and, for almost fifty years, we have made it through our passion, energy, talent and teamwork. Ralph Lauren We are looking for a talented Store Manager to join our brand new womenswear concession in Harrods. By embracing our Winning Culture and consistently meeting the business sales objectives. Delivering the 5 key steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.

Essential Duties & Responsibilities

  • Directly responsible for the sales and KPI performance in store
  • Generate meaningful revenue to achieve profitable and sustainable growth through inspiring the team to consistently deliver an exceptional, memorable customer experience.
  • Partner with the Regional Manager to develop sales strategies, operating budgets and monitor performance.
  • Effectively communicate and implement the retail store strategy and initiatives that support the RL business vision
  • Partner with the Regional Clienteling Manager to support the execution of key strategic focuses in retention, acquisition, trading across and VIC experiences
  • Foster and cultivate relationships with Personal Shoppers and Stylists
  • Acquire and retain a talented sales team that are empowered, engaged and motivated to achieve outstanding results
  • Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions
  • Conduct performance reviews and agreeing Personal Development Plans to support retention
  • Communicate clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis
  • Monitor all processes, standards and work with Operations Manager to ensure successful implementation
  • Using business reports, profiling and space analysis information effectively to drive results
  • Managing the store environment to ensure it represents the brand, complies with creative and product presentation
  • Establishing and maintaining an effective replenishment processes in line with store requirements
  • Oversee merchandise install directives and ensure standards are effectively maintained
  • Maintaining Work force management schedules to report attendance, sickness and absence of team members
Experience, Skills & Knowledge

  • Demonstrate successfully leading teams in the Luxury sector 2 strategic cycles in this field
  • To have an in-depth knowledge of the Luxury market including competitor activity
  • Possess strong communication and interpersonal skills
  • A desire to build relationships, promote team work and develop people
  • Organizational skills and great eye for details
  • Client centric, building long term relationships with our international and multicultural clientele
  • High level of analytical and reporting skill
  • Interest and expertise in womenswear fashion
  • Exhibits pride through a positive demeanour, body language, personal presentation and dress standards in line with the Ralph Lauren expectations

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