Contract Support Officer

3 weeks ago

Gloucester, Gloucestershire, United Kingdom Manpower UK Ltd Full time

Role - Contract Support Officer

Location - Gloucester Business Park

Pay Rate - 15.89 per hour, in line with company incentive structure.

Hours - 37 hours per week - Monday - Thursday 8am-4.30pm Friday 8am-3.3pm. Open to flexible working hours.

About the role

Our client's Nuclear Operations business is responsible for the safe operation and defueling of a fleet of 8 nuclear power stations in England and Scotland. Within this context, the Commercial Support Team enables the efficient running of all professional services contracts that provide project management, project controls and engineering consultancy into Nuclear Operations. Contract Support Officers support the business in its delivery of this complex portfolio of engineering work by providing administrative support to enable projects across the Generation business to make use of external contract engineering resource as well as internal resources.

Key Responsibilities

The support includes but is not limited to:

  • Working with the Stations, Engineering, Design Authority, Investment Delivery and Nuclear Decommissioning functions within the business and with suppliers, administering the process from initial requests through to contract placement
  • Authorisation of invoices, liaising with both suppliers and engineers, and maintaining database entries.
  • Acting as a 'help desk', resolving queries and issues from all stakeholders in a timely manner.
  • Working with other team members to ensure processes are efficient and meet business needs, inputting to process improvement work, and updating supporting documentation.
  • Timely management of emergent engineering and resource requests.
  • Problem solving in terms of process and tools for other support staff when they get stuck, developing strong relationships with other key process owners to help with this
  • Carry out activities to check/review quality of work and procedural adherence.
  • Coordinate service improvements - in particular, lead actions to help improve knowledge, process, and documentation. For example, organising best practice workshops, development of training material.
  • Flexible approach, willing to move to a different area of support and learn about other parts of the organisation to help optimise Commercial Services' provision across the board
  • Higher-level value-added activities which support business improvements and transition

Experience

  • Previous experience of providing high quality proactive support to others in a business environment.
  • Experience of contract administration.
  • Numerical skills - able to interrogate, analyse and report data.
  • Good experience of Microsoft Office software in general. This must include some experience in the use of excel for reporting and analysis and managing multiple mailboxes in Outlook.
  • Database input and interrogation.
  • Experience of cross-collaborative working.

Personal skills

  • Clear bias for action with healthy questioning attitude.
  • Ability to complete tasks to deadline.
  • Ability to work on own initiative, identify problems and solve them - and to help other team members with resolving problems that are too complex for their level of experience.
  • Good interpersonal skills, able to actively build and develop strong working relationships across a variety of diverse teams.
  • Proven ability to manage and resolve complaints from stakeholders & customers.
  • Enthusiasm for provision of high quality support to others, with a proactive approach.
  • Excellent team player with strong ability for collaborative working.
  • High level of professionalism.
  • Ability and enthusiasm to develop processes and tools quickly, and identify when the need arises.
  • A critical thinker who can spot the need for process improvements and also find solutions.
  • Flexible, adaptable and speedily reactive to urgent situations.
  • Good attention to detail.
  • Excellent communication skills.

Manpower UK is acting as an Employment Business in relation to this vacancy.

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