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Front of House Team Member

4 months ago

Dorking, Surrey, United Kingdom Wotton House Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

DAY IN THE LIFE OF A FRONT OF HOUSE TEAM MEMBER AT WOTTON HOUSE HOTEL

What you'll be doing...

Reporting to the Front of House Manager, you can expect your working day to include the following.

Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
Ensuring current brand standards are delivered consistently e.g. Check-in / Check-out, Arrival Procedures, Voucher sales.
Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
Ensuring that you have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests' rooms.
Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Front of House Team Member, you will need the following qualities and skills.

Customer Focused
Who ensures guests' needs are satisfactorily met
Who plays a hands-on role leading by example
Proficient with Microsoft Office

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

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