Financial Operations Manager, Sales Audit

1 month ago

Watford, Hertfordshire, United Kingdom Ralph Lauren Full time
Company Description
Ralph Lauren Corporation (

NYSE:
RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.

For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.


We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Financial Operations Manager role is based in our Watford, London office and is responsible for leading our EMEA Sales Audit team.

The Financial Operations Manager is a key pillar of our organisation, taking ownership for the reconciliation of cash related to in store and e-commerce sales across the EMEA Region.

This role partners with a number of teams across the organisation including, but not limited to, colleagues in store, retail IT support, retail operations teams and a number of different areas across Finance.

Supported by a team of two in the Watford office and a team of five in the Bangalore office, people management is also key to this role, as this individual will lead and empower the team to ensure timely and accurate reconciliation of our retail sales.

The role is also supported by a Finance Manager in our Bangalore team, who supports the team for a third of their time.

Essential Duties & Responsibilities

  • Management of the Sales Audit team across both the Watford Office (team of 2) and Bangalore office (team of 5)
  • Support the Sales audit team member(s) in the investigation of differences flagged as part of the reconciliation process between Sales data and Cash & Credit card settlements.
  • Point of escalation for investigations with internal and external partners (store managers, store operations, IT, banks, payment providers, etc.)
  • Ownership of the key performance indicators for all areas of Sales Audit (ageing, auto-match rate, variances created). Track the teams performance against these KPI's and continuously improve and adapt these metrics as the business evolves.
  • Monitoring of aged items on the reconciliation, assisting the team in investigating and then seeking Management approval for any write off's above threshold.
  • Review and approve all month end reconciliations and journals, ensuring accuracy of entries and compliance with controls. Timely follow ups wth team on any reconciling items, assisting them in resolving when required.
  • Ownership of all SOX controls for the team, ensuring all controls are followed and completed in a timely and accurate manner.
  • Point of contact for both internal and external audit, supporting on queries, samples and walk throughs as required.
  • Key contact for projects across the region which impact the Sales to Cash process. Ensure all needs are met from a Sales Audit perspective, whilst having a positive and pro active approach to any issues that may arise. Implement new processes where necessary to support.
  • Continuous improvement mindset across the department, combining both finance and systems knowledge to bring enhancements and efficiencies to processes in the team.
  • Focus on development of the team, helping them grow and continue to learn professionally
  • Set clear goals and objectives for the team for each year, with regular catch ups on progress, providing support when required.
  • Perform annual performance reviews, providing constructive feedback where required to help grow and develop individuals. In addition, have quarterly feedback sessions with the team on development. Recognition for achievements is key.
Experience, Skills & Knowledge

  • Either an academic degree in Finance/Accounting/Business or relevant industry experience. · ACCA qualified desirable. · Minimum five full strategic cycles related experience in Finance and/or External audit · Advanced proficiency level in Microsoft excel. · Experience with Trintech ReconNet (desirable), SAP and Island Pacific a strong plus · Fluency in English is mandatory · Excellent written and verbal communication skills · Strong attention to detail and analytical skills · Can-do and problem-solving attitude · Proven ability to think out-of-the box and propose innovative solutions · Ability to work well both independently as well as within a team environment · Ability to adhere to tight deadlines and escalate issues timely · Must be able to maintain an exemplary degree of professionalism in all situations · Experience of team management is desirable.

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