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Receptionist Supervisor
2 months ago
Company Description
Searcys are looking for an experienced Receptionist Supervisor to assist the floor managers in the day to day running of the Brasserie and Champagne Bar. As a Searcys Receptionist you will be required to greet all guest and take reservations by ensuring all information is captured and correct.
Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station.
Searcys is steeped in rich heritage and is passionate about its people, therefore offers industry leading benefits which include:
As a Receptionist Supervisor you will receive the following industry leading benefits:
50% discount across Searcys venuesEnrolment into the Searcys pension schemeUp to 33 days annual leave (dependant on job role)Access to everyday discounts and communication portalEmployee assistance programmeEnrolment into Searcys Champagne SchoolMeals provided on shift when working within one of our venue Your birthday off to celebrate in styleA day off to volunteer / give back to the charity of your choiceJob Description
Job Type: Full Time Hourly Rate: 15.00ph We are looking for someone who is flexible on start times as you would start as early as 9am and latest finish will be 11pm. Restaurant is closed on Sunday evenings. Key Responsibilities:To ensure all guests are greeted on entering the building and made to feel welcome.To ensure that all check-in and check-out procedures are adhered to.To take reservations and ensure that all information is correct.To ensure that all messages are recorded and distributed swiftly.To ensure that the dress and appearance of all persons entering the restaurant is acceptable and compatible with the rules.To keep the reception clean and tidy at all times.To communicate with the manager and team if any assistance is needed.To give any feedback received from customers to the appropriate manager.To use your expertise to help your customer.To work as a team member in harmony with all otherTo be guest focused at all times, by being visible and communicating to determine customer needs.To project a willing and helpful attitude to customers.To ensure a professional and friendly service is provided to all customers.To carry out your duties to the standards.To adhere to any rotas/schedules as laid down by your manager.To act as a positive ambassador for the business.To ensure you deliver what you promise to your customers and team and act on guest feedback with a 'can do' attitude.
Qualifications
At least 1 years prior front of house experience in hospitality Knowledge of reservations systems (Desireable)Excellent communication skillsExcellent time managementSupportive / Team playerExcellent customer service skills
Additional Information
Searcys, Britain's oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International. Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success. If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team
