Account Manager

3 months ago

London, Greater London, United Kingdom Marsh McLennan Full time

Marsh Portfolio Solutions (MPS) is a dynamic client-centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh Specialty Practices. MPS comprises of 50 dedicated professionals who provide a range of intermediary services to insurer clients including sophisticated management information and innovative placement structures.

We are seeking an Account Manager to join MPS in a role that will take you in a different direction in comparison to a more "traditional" broking role in insurance. Working alongside the QS DUA team, you will be responsible for managing the relationships with the Insurers, the Specialty Practice and the placement of Quota Share eligible risks into the facility Insurers.

What can you expect?

  • Placement of Quota Share eligible risks under a new DUA agreement, including recording of all incoming and outgoing transactions
  • Day to day management of the relationships with the Practice brokers and the panel of Facility Insurers, including attending regular meetings
  • To execute the due diligence and external audit processes for delegated authority relationships, ensuring adherence to risk and compliance frameworks
  • Form a part of team that presents and delivers to prospective markets on new opportunities
  • Preparation and presentation of reports and dashboards to both the Facility Insurers and the Specialty Practice where required
  • Tracking and achieving all KPl's and SLA's for the contractual obligations

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Serve as the first point of contact for day-to-day communications with brokers and designated clients (facility insurers), follows up on correspondence.
  • Work to strengthen and grow account relationships between MPS and the insurers.
  • Provide training on processes and the DUA for Marsh broker colleagues
  • Address escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgment as to when to escalate major issues to senior level colleagues ensuring compliance.
  • Develop strong relationships with professional counterparts at client organizations.
  • Develop an understanding of client businesses by conducting research, may provide research on industry or other analysis.
  • Support colleagues by managing day-to-day aspects for designated accounts and conducts ensuing account management tasks including: working with the account executive on contract development, requests and gathering of information from carriers and colleagues, participating on projects, liaising between internal senior professionals and organizing meeting logistics to ensure customer satisfaction.
  • Lead meetings with clients and other Marsh colleagues in the performance of delivering consulting advice
  • Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
  • Report to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
  • Develop and maintains a fluency in the company's and assigned carrier's products, colleagues and operations to enrich work performed and develop improved capabilities for their clients.
  • Serve as the project or account manager for the account team on larger initiatives or complex accounts, implements action plans, monitors progress, assures service meets or exceeds expectations.
  • Present facility performance analysis to our facility insurers

What you need to have:

  • We are looking either for a grad/entry level candidate or an experienced insurance professional
  • Ability to build relationships internally at all levels of senior management and peers within other departments is essential
  • Excellent communication and interpersonal skills
  • Highly organised and methodical in approach
  • Ability to work under pressure, often to tight deadlines
  • Detail focused

What makes you stand out:

  • Interest in Underwriting/Broking as a subject or as a previous track record ideally
  • Interest in London market as a subject or as a previous track record ideally
  • Good Excel and communication skills

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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