Account Manager

2 months ago

London, Greater London, United Kingdom Adyen Full time
This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team:

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. As part of our Account Management team, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You'll become an expert in the global payments landscape and level up your skills through our AM Academy.

Account Manager

We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world's biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you'll get your energy from working on a wide portfolio of accounts across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts.

What You'll Do:
  • Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants.
  • Relationship management: Build trust with our merchants, to minimize churn and develop strong partnerships with your contacts.
  • Commercial acumen: Proactively spot opportunity and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets.
  • Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
  • Feedback: Serve as a feedback loop for your customers internally, and leverage your network to help improve our product and merchant experience.
    Who You Are:
    • You have 2-4 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
    • Enjoy engaging with others and developing strong working relationships internally and externally with customers
    • Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
    • Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
    • Strong time management skills and constantly looking for ways to work efficiently
      You have full professional written and verbal proficiency in English (other languages are a plus).

      Our Diversity, Equity and Inclusion commitments

      Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

      Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application

      What's next?

      Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

      This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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