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Generalist Adviser

4 months ago

Hounslow, Greater London, United Kingdom Citizens Advice Hounslow Full time

Hours: 37.5 Full Time (part time may be considered)

Location: Various locations in the London Borough of Hounslow

Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled

Interview date: To be arranged directly with shortlisted candidates.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.

In particular, the role requires you to:

  • conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client's situation
  • do a benefit calculation as standard for clients
  • give full advice and support to clients to resolve their issues
  • where necessary, make a referral or signpost clients
  • write up case notes to Citizens Advice national standards

    For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.

    We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).

    Please note: We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.

    We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

    We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.