Sales Support Administrator

2 months ago

Chester, Cheshire, United Kingdom Carrier Full time

Country:

United Kingdom

Location:

TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.

Role: Sales Support Administrator

Location: Stockport

Contract: Full, perm

A worldwide leader in the manufacture of energy-efficient air conditioning systems, Carrier Solutions UK supply leading air conditioning systems and controls for a range of applications for a wide range of customers- from Large Offices, Healthcare facilities and public buildings right through to residential projects. Our product range encompasses VRF, Split Systems, Air to Air heat exchangers, Air curtains, Air to water heat pumps and controls.

About the role

We are looking for a Sales Support Administrator to join our office in Stockport. This job involves efficiently managing customer orders and communications while ensuring timely and accurate processing. Key responsibilities include using CRM tools, supporting team members, and maintaining professional and organized work practices.

As a Sales Support Administrator, you'll be responsible for:

  • Reviewing and updating the orders inbox, communicating daily with your entire team, keeping the number of emails in your colour to a minimum.
  • Utilising CRM to open, download and save quotes to match your order.
  • Completing orders within timeframe for the expected delivery date. Liaising with the customer to resolve any foreseen issues promptly.
  • Monitoring shared inboxes, managing due dates, and highlighting issues with your team.
  • Undertaking MK denials report and saving all relevant paperwork into TEAMS folders.
  • Sending order acknowledgments to customers in a timely manner.
  • Answering Incoming telephone calls promptly.
  • Supporting RSM's with queries when requested.
  • Obtaining required information for any credit checks.
  • Checking Daily Pre-Pick report and liaising with customers to ensure correct customer order shipments. Changing order details accordingly to ensure and prevent unwarranted RMA's.
  • Taking ownership of orders that require RMA processing and processing received RMA requests promptly when notified.
  • Checking and matching customer PO order value to CRM quote if applicable.

To be successful in the role you should have:

  • Previous experience in the similar role in customer service or business support
  • Excellent communication and interpersonal skills
  • Strong ability to manage and prioritize multiple tasks
  • High level of accuracy in handling orders, preparing documents, and updating records to avoid errors and ensure smooth operations
  • Strong team player with the capability to support colleagues and work collaboratively towards common goals.

We offer

  • Salary base + SIP
  • Pension scheme
  • 25 days of holidays + bank holidays
  • Life Insurance
  • Benefits Central Access
  • Paid sick leave

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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