Student Administration Helpline Assistant

1 month ago


Cardiff, Cardiff, United Kingdom Aspire Recruitment Full time

Student Administration Assistant
Manchester City Centre
£12.00 per hour
Full Time (9am 5pm)
Temporary

We are currently recruiting for several Administration and Customer Service professionals to work on a Start of Year project based at one of Manchester s top Educational Institutions.
We are recruiting for several positions to facilitate this project, including Card Collection Assistants, Finance Helpline Assistants, and Immigration Helpline Assistants. Please see our other vacancies for details.

Role Responsibilities:
As a Student Administration Assistant, you will serve as the first point of contact for students seeking information regarding various aspects of their university registration.
Your main responsibilities will include:

  • Providing accurate and timely information to students on queries related to registration, tuition fees, sponsorships, and finance.
  • Handling enquiries through online enquiry forms, emails, and telephone calls, ensuring clear and effective communication at all times.
  • Maintaining a high level of accuracy and attention to detail when processing information and responding to student queries.
  • Transferring or escalating calls to the appropriate departments when necessary to ensure student issues are resolved efficiently.
  • Utilising IT software, including Microsoft Office, to manage and document student interactions and ensure all records are up to date.

Ideal Candidate Skills and Experience:
The ideal candidate for the Student Administration Assistant role will possess the following skills and experience:

  • Previous experience in a customer service or administrative role is expected.
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
  • Strong organisational skills with a keen eye for detail, ensuring accuracy in all aspects of work.
  • Proficiency in IT software, particularly Microsoft Office (Word, Excel, Outlook, Teams), and the ability to quickly learn and adapt to new systems.
  • The ability to handle multiple tasks simultaneously and prioritise effectively in a fast-paced environment.
  • A proactive and positive attitude towards problem-solving and helping students navigate their university experience.
  • The capability to work independently as well as part of a team, demonstrating flexibility and adaptability as required.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.



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