Inside Sales, TAM

4 days ago

Birmingham, Birmingham, United Kingdom British Telecom Full time

Job Req ID: 34436

Posting Date: 26/06/2024

Function: Corporate & Public Sector

Location: Birmingham

Salary: Competitive + Excellent Benefits



Why this job matters


As an Inside Sales, Territory Account Manager (TAM) you will drive the delivery of profit and revenue growth across our established base whilst maintaining high customer satisfaction scores each year via BT's deep insights surveys. This role will be responsible for co-managing the diversity of customer accounts for the region through frequent and meaningful customer interactions, and careful planning and forecasting to ensure the best return on investment. Sales excellence is only delivered by creating an environment for brilliant performance. You will maintain a continual focus on demonstrating high standards, strong organisation, and sales excellence, managing KPI's, Salesforce hygiene and as overlay for the sales cycle across all opportunities. By working collaboratively with the wider CPS teams, you will achieve the best outcomes for your customers agreed partnership strategies.



What you'll be doing

  • Responsible for accurate forecasting on both profit and revenue , supporting the strategy plans with your customers, across all hierarchy and legal entities and in harmony with the field sales community.
  • Gaining outstanding feedback and positive net-promotor scores through BT's customer surveys while also ensuring your joint base admin is completed to a high standard and up-to-date.
  • In charge of closing own contract sales right across the BT enterprise portfolio and in co-managing the larger opportunities procedures. As well as supporting the winning new business and bid process for high level opportunities.
  • Working closely with product specialists, introducing their expertise to your customers to build the right solutions and to create value. Adhering to governance requirements of sales pay plan and sales incentives.
  • Uses research, data, analytics and commercial insights to drive sales and continual improvement to proactively manage churn risk across your base, defending the revenue and pro-actively securing contract resigns.


The skills you'll need


Collaboration

Customer Insights

Account Management

Customer Relationship Management

Solution Selling



What we expect to see on your CV

  • Either a degree or well-rounded experience that makes you an interpersonal, organised, focused and proactive individual.
  • Proven track record delivering against targets in a sales role or similar.
  • Ability to deal with challenging customer predicaments and customer opportunities through internal escalation and senior stakeholder engagement.
  • Confidence to challenge the status quo where more effective and efficient routes are identified.
  • Able to build C-level valuable relationships and identify customer champions, pains, needs etc. with the ability to own customer problems and deliver resolutions alongside field sales partners.



Benefits

  • Competitive salary
  • On target commission
  • Pension scheme (up to 10% BT contributions)
  • Flexible Hybrid working
  • Access to training and development to help you grow with us
  • 25 days annual leave (plus bank holidays)
  • Shares Plan
  • Flexible benefits: cycle to work, healthcare, etc.
  • Discounted BT products and services


Our leadership standards


Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.



With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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