Inside Sales Support

2 weeks ago

Birmingham, Birmingham, United Kingdom Fluke Full time
Day in the life of an Inside Sales Support


You will provide direct support and work closely with the sales channels and provide a pro-active and best in class service to customers.


Responsibilities:


Your main tasks and responsibilities are evolving around contact with customers, colleagues, and the Sales department in order to drive the business growth.

Establish close working relationship with regional Sales Team.
Pro-actively support the Regional Sales Team in customer follow up, lead generation and order handling.

Management of the recurring Product Support Agreements: customer contact, quotation, and renewals.
Own and coordinate enquiries inbox and opportunity allocation, follow up through Sales Force

Drive Service business and related RFQ's keeping in regular contact with opportunity contacts to execute orders and ensure revenue targets are met.

Act as first point of contact for direct customer queries and follow up - manage main lines.
Drives FRS UK Campaigns to increase booking and revenue and campaign dashboard and customer follow up.
Complete Vendor Forms and Customer & Supplier account set up.

Point of contact for the Order Management team for any queries or assistance, for example item codes/pricing attributes, CRM assistance.

Provide weekly and on-demand reports on Orders/ Leads/status and forecasting.
Regional coordination of sales events, trainings, seminars, exhibitions, webinars & demos

High level of collaboration and close engagement with the customers and/or channel partners to create a personal relationship and best in class service.

Completing relevant Hardware, Accessories, and shim quotations.
Record both Customer and distribution channel feedback as VOC, and actively provide solutions.
Own and coordinate the specific product information and pricelists for the regional partners.
Process Marketing/sales qualified Leads into Sales opportunities by contacting interested customer.

Hardware backlog:
monitoring increased lead-times, keeping in regular communication with customers.
Logging of software Licenses and shipped devices are accurately registered on the CRM System
Assign leads to defined Distribution channels using Sales force partner portal.
Lead an participate in Daily Management and SW for designated sales region(s)
Perform other duties as assigned.
Experience

Intermediate education level required, GCSEs at grade C or above in at least English, Maths and Science
At least 4 years' experience in Customer Service / sales support roles or tele sales
Strong customer focus and sales orientation
Willing and able to be in contact with customers in UK and other European Countries
Strong commercial attitude and performance
High level of accuracy and attention to detail
Fluent in English other languages are considered a plus.
Proficient in the use of MS-Office.
Experience in CRM systems (Sales Force) and Oracle is desirable.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets.

With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

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